What are the responsibilities and job description for the General Manager position at Carstar?
The General Manager is responsible for the entire operations of (CARSTAR of name) store. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving annual financial targets, driving store revenues and CSI / NPS improvements. Additional responsibilities include implementing CARSTAR’s EDGE Performance platform, generating additional revenues and enhancing CARSTAR’s value proposition through exceptional customer service.
DUTIES / RESPONSIBILITIES
- Manage the day-to-day operations of the facility, its employees and customer relations through execution of the EDGE Performance platform.
- Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI / NPS targets are achieved.
- Achieve annual / monthly sales and financial performance targets (closing ratio of 75%, cycle time of 7.0 days and CSI / NPS of 81%).
- Review work orders, assigns tasks to employees and verify the quality of work performed.
- Market to other business to generate additional revenue opportunities.
- Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
- Resolve all customer-related and employee complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action and termination of all employees.
- Ensure all safety / OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility.
- Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
PHYSICAL REQUIREMENTS
Essential physical requirements include :
CARSTAR is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, and storm damage repair with 24 / 7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes, and industry-leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee.
