What are the responsibilities and job description for the Concierge position at Carter-Haston?
Description
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of the Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
Community Appearance
Intentional Presentation
Exceptional Homes?
Prompt Service
Resident Satisfaction
The 5 Ps
Personality?
Purpose?
Passion?
Preparation?
Participation?
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community working to assess needs and notifying the necessary person of arrival
Assist the resident move in and out process by educating residents on community procedures, parking, office hours, package and mail systems, and other community features and guidelines and by scheduling elevators
Acts as a liaison between the community, residents, or prospects and neighborhood organizations
Maintains an organized and clean front desk, reception area, and package rooms; refills community brochures, floor plans, and convenience lists as needed
Contribute to building and sustaining resident satisfaction by providing excellent customer service and flexing communication skills to build rapport with community visitors
Check in and log packages for residents and notify residents of the delivery
Manage and distribute resident dry cleaning when applicable
Maintain schedule of amenity spaces for resident rentals and reservations
Answer phone calls and route calls to appropriate team members for assistance
Maintain Guest Suite reservation schedule and ensure proper payment and cleanliness upon guest checkout
Complete and submit detailed shift reports at the end of each shift
Familiarize yourself with geographical directions, neighborhood attractions, special events, and local landmarks to provide recommendations to community members and visitors
Distribute parking passes and monitor parking lots / garages
Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials
Ensure compliance by completing all courses on the Learning Management System by assigned due dates
Adhere to all OSHA regulations, health, safety policies, and environmental laws. Promptly report any unsafe activities or incidents to the Community Manager.
Input service requests and upon completion, initiate follow-up procedures, which include contacting residents and obtaining feedback regarding the service performed.
Maintain a professional appearance, attitude, and consistent attendance record
Perform other duties as assigned
Requirements
Six months to one year experience in hospitality or related field
Exceptional customer service and communication (verbal and written) skills
Ability to work in a fast paced environment and ability to multi-task
Proficient in Microsoft Office Suite (Word / Excel / Onedrive)
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