What are the responsibilities and job description for the Service Technician position at Carter-Haston?
Description
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
Community Appearance
Intentional Presentation
Exceptional Homes
Prompt Attention
Resident Satisfaction
The 5 Ps
Personality
Purpose
Passion
Preparation
Participation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace.
Responsibilities
Responsible for assisting in maintenance of grounds, common areas, and apartment homes in your assigned community; delivering exceptional and prompt service; and treating all community members with respect
Comply with all OSHA regulations and health / safety policies and procedures; adhere to EPA regulations and update property log; and report all unsafe activities or incidents
Support expense control by fixing rather than replacing, when applicable
Prepare vacant units for occupancy; utilize the Market-Ready Inspection form to ensure accuracy of market-ready units
Perform preventative maintenance
Maintain pool area in the community
Complete service requests in an efficient manner
Conduct daily property walks and remove litter, debris, and pet waste
Responsible for snow / ice removal of community including walkways, sidewalks, and parking lots
Assist Service Manager in maintaining shop and supply inventories in adherence to the annual budget; communicate needs to Service Manager
Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
Requirements
One year related experience
HVAC / EPA Certification preferred
Proficiency with various hand and power tools
Experience with appliance, electrical, drywall, and / or plumbing repairs
Ability to work flexible work schedules including on-call rotations, after hours, and weekends when needed
Strong leadership and team management skills
Exceptional communication and customer service skills
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