What are the responsibilities and job description for the Spa Advisor South Coast Winery Resort & Spa position at Carter Hospitality Group?
Benefits:
- Company parties
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
The Grapeseed Spa at South Coast Winery Resort Spa is seeking a Spa Advisor. If you have customer service experience and enjoy working in a beautiful environment, we have a position for you.
Some Essential Duties Include:
- Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
- Responds to visitor, guest, and employees in a courteous and professional manner.
- Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
- Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
- Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
- Takes all information needed to book any appointment properly.
- Knows how to use computer system with accuracy
- Composes and prints all itineraries for guest, therapist, and attendants.
- Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
- Checking out guest; apply proper discounts, etc.
- Collection of guest comment cards, approximately four per day.
- Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
- Arriving to shift in on time and up keeping satisfactory attendance.
- Following all dress code requirements.
- Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
- Prepares any outgoing mail or packages if necessary.
- Organized and maintains file systems as well as any other records, reports.
- Perform duties as assigned by supervisors.
- Product knowledge or the ability and willingness to learn.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Takes PRIDE in everything we do.
- Takes OWNERSHIP of their actions and decisions.
- Displays LEADERSHIP in our industry and our community.
- Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
- Displays TEAMWORK by committing to common goals based on open and honest communication.
- Delivers EXCELLENCE to our guests, our communities and to each other.
Salary : $16
