What are the responsibilities and job description for the FIELD SERVICE TECHNICIANS position at Carter Machinery Company?
We are currently offering up to a $5,000 sign-on bonus for experienced Heavy Equipment Field Technician new hires.
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in South Hill, Virginia. The Field Service Technician is responsible for diagnosing problems and performing standard mechanical, electrical, hydraulic, and power-train repairs on heavy equipment at customer job sites/locations. These repairs may require working hours in addition to the normal work schedule for emergency calls or routine service as required. Flexibility and in-depth product knowledge/experience are necessary for this position. Seeking candidates with previous Caterpillar or related heavy equipment service experience, military diesel experience or completion of a diesel school program. High school diploma or GED required. Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.
Requirements for the Field Service Technician position include:
- Must have excellent troubleshooting and analytical skills.
- Must have excellent mechanical aptitude.
- Must be able to work independently and as part of a team.
- Must be able to interact professionally with customers and all of levels of personnel within the organization.
- Must be a strong communicator with excellent verbal and written communications skills.
- Must be a self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
- Demonstrate the ability to learn and apply new knowledge.
- Proficient use of technical software, databases and manuals.
- Must be able to function well in a fast-paced environment.
- Must possess an excellent driving record and valid Commercial Driver’s license, or the ability to obtain a CDL. Must be able to become DOT certified with DOT Medical Card.
- Must be able to work any shift and overtime as needed to meet business and customer demands.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Field Service Technician job, including the ability to lift, carry and maneuver items up to 70 pounds, including bulky objects. This position requires repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment. Must be able to work outside in inclement weather conditions, including extreme heat, cold, dampness and humidity. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.
