Summary
Performs most tasks assigned with some supervision required. Requires average mechanical knowledge.
Essential Duties
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnoses vehicle problems based on customer complaints and inspection.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Road tests vehicles.
- Participates in manufacturer-sponsored training programs, schools, and events.
- Keeps abreast of manufacturer technical bulletins.
- Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions.
- Installs optional equipment specified by the customer or dealer.
- Reports machinery defects or malfunctions to supervisor.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Keeps shop area neat and clean.
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
- Other tasks as assigned.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience.Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience.Two to four years related experience and / or training; or equivalent combination of education and experience.Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Certificates, Licenses, Registrations
Automotive Service Excellence (ASE) Certifications :
Automatic Transmission / Transaxle Certification for Auto / Light TruckBrakes Certification for Auto / Light TruckElectrical / Electronic Systems Certification for Auto / Light TruckEngine Performance Certification for Auto / Light TruckEngine Repair Certification for Auto / Light TruckHeating and Air Conditioning Certification for Auto / Light TruckManual Drive Train and Axle Certification for Auto / Light TruckSuspension and Steering Certification for Auto / Light TruckDamage Analysis and Estimating Certification for Collision RepairMechanical and Electrical Components Certification for Collision RepairNon-Structural Analysis and Damage Repair Certification for Collision RepairPainting and Refinishing Certification for Collision RepairStructural Analysis and Damage Repair Certification for Collision RepairAssembly Specialist Certification for Engine MachinistCylinder Block Specialist Certification for Engine MachinistCylinder Head Specialist Certification for Engine MachinistBrakes Certification for Medium / Heavy TruckDiesel Engines Certification for Medium / Heavy TruckDrive Train Certification for Medium / Heavy TruckElectrical / Electronic Systems Certification for Medium / Heavy TruckGasoline Engines Certification for Medium / Heavy TruckHeating, Ventilation and Air Conditioning Certification for Medium / Heavy TruckPreventive Maintenance Inspection Certification for Medium / Heavy TruckSuspension and Steering Certification for Medium / Heavy TruckAutomobile Parts Specialist CertificationMedium / Heavy Truck Parts Specialist CertificationAir Conditioning Certification for School BusBody Systems and Special Equipment Certification for School BusBrakes Certification for School BusDiesel Engines Certification for School BusDrive Train Certification for School BusElectrical / Electronic Systems Certification for School BusSuspension and Steering Certification for School BusAdvanced Series-Automobile Advanced Engine Performance CertificationAdvanced Series-Truck Advanced Electric Diesel Engine Diagnosis CertificationLight Vehicles-Compressed Natural Gas Certification for Alternate FuelsI-CAR Certificate of Advanced Training :
Advanced Vehicle SystemsAluminum Repair, Replacement and WeldingDetailingElectronics for Collision RepairExecutive SeminarFinish MatchingGlass ReplacementPlastic RepairSteering and SuspensionUnderstanding Collision RepairWorkplace Hazardous MaterialsOTHER :
Manufacturer Training
Paint Manufacturer Training
State Emission Certification
State Sales License
State Vehicle Inspector Certification
Valid Driver's License
