QUESTIONNAIRE-3-152
- Serving the needs of all families with young children,
- Carters Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip
- Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
- HOW YOULL MAKE AN IMPACT :
This role typical reports into the Sr Manager, Customer Retention and is on-site 4 days a week.
60% : Customer Retention Strategy Coordination
Serve as key contributor for strategic customer retention programsServe as a key liaison between Carters brands, marketing, and external partnersManage creative, briefing, delivery and asset rotation for retention programsManage retention project timelines and lead teams to successful, on-time completionManage weekly results reporting for retention programs and communicate results regularly through informal and formal presentations; provide recommendations to brand partners and Executive LeadershipContribute to brainstorming new initiatives to drive customer engagementEstablish feedback mechanisms to continuously improve strategies30% : Loyalty Program & PLCC Support
Serve as team player in driving existing and new loyalty initiativesStay up to date with loyalty market and competition; use insights for future strategyAssist in driving business progress and day-to-day management of assigned tasks within loyalty and Carters private label credit card (PLCC) when needed10% : Customer Activation Team (CAT) Support
Drive positive engagement within CAT teamServe as CAT team representative amongst peers to field new and innovative ideasWED LOVE TO HEAR FROM YOU IF :Must have :
Strong written, verbal, and communication skillsSuperior project management and organizational skillsDetail-oriented, persistent follow-up and an ability to juggle shifting prioritiesSelf-starter and ability to manage and own priorities and deliverablesProactive in all aspectsResourceful and solution orientedPreferred skills and experience :
Demonstrates above-average strategic approach & ability to professionally communicate big-picture business strategyAbility to interpret data and translate it into actionable strategies.Ability to coordinate cross-functional team effortsTeam player. Operates effectively in a fast-paced, deadline-driven environment without compromising quality of workUnderstanding of marketing asset development process a plusRetail experience a plusOUR TEAM MEMBERS :Lead Courageously : Have a strong sense of personal values that align with our Company valuesCollaborates Broadly : Build cooperation, trust, and thrive in a consensus driven environmentCustomer Focus : Proactively seek opportunities to leverage data and fact-based insights to serve customers and / or internal clientsDrive Growth : Set aggressive goals and implement plans preciselyCultivates Innovation : Respectfully challenge the weve always done it this way mentality and explore new ways to achieve desired outcomesMAKE A CAREER AT CARTERS :Career Development : Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carters University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE : This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
In order for your application to be complete, you must complete an assessment. This assessment should take about 10-15 minutes to complete.
Please note : Your application will not be fully submitted until the assessment is completeCartersCollege
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law._
