What are the responsibilities and job description for the Customer Experience Specialist - 24H150 position at Carter's/OshKosh?
Carter's/OshKosh is a leading North American apparel retailer exclusively for babies and young children.
We're committed to creating a diverse environment and are proud to be an equal opportunity employer.
Overview
As a Sales Associate at Carter's/OshKosh, you will be the first face of the brand for growing families. You'll welcome customers with a warm greeting, provide assistance with our product styles, features, and benefits, and confidently resolve issues for customers.
You'll meet customer needs by assisting with omnichannel services to ensure a positive shopping experience, execute and expedite point of sale/register transactions, complete floor replenishment and shipment as needed, and articulate current promotional events and the brand loyalty program.
Key Responsibilities
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
- Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience.
- Execute and expedite point of sale/register transactions.
- Complete floor replenishment and shipment as needed.
- Articulate current promotional events and the brand loyalty program.
Qualifications
- A positive and solutions-oriented mindset.
- Demonstrated customer service and engagement skills.
- Effective and professional verbal and written communication skills.
- The ability to manage multiple tasks at once.
What We Offer
- Schedules that fit your life.
- Benefits and perks that make life better.
- Advance You Program helps earn a GED or a bachelors degree tuition-free.
- Mental health benefits.
- A 30% discount on our brands.
- Referral bonuses.
