What are the responsibilities and job description for the Customer Service Representative position at Carter's/OshKosh?
About Us:
Carters, Inc. is the largest North American apparel retailer exclusively for babies and young children. Our brands include Carters, OshKosh Bgosh, Skip Hop, and Little Planet.
We strive to create a diverse and inclusive environment where our team members can thrive. As an equal opportunity employer, we are passionate about delivering exceptional customer experiences and helping families celebrate milestones and special moments.
Job Summary:
As a Seasonal Associate, you will be the first point of contact for our customers, providing warm greetings and excellent customer service in a welcoming environment.
Key Responsibilities:
- Welcome customers with a smile and provide assistance with our product styles, features, and benefits.
- Confidently resolve issues for customers and balance multiple customers in a fast-paced retail environment.
- Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience.
- Execute and expedite point of sale/register transactions efficiently.
- Complete floor replenishment and shipment tasks as needed.
- Articulate current promotional events and our brand loyalty program to customers.
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store environment.
Requirements:
- A positive and solutions-oriented mindset.
- Demonstrated customer service and engagement skills.
- Effective and professional verbal and written communication skills.
- The ability to manage multiple tasks at once.
Working Conditions:
- Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Stand or walk for extended periods; climb up and down a ladder.
Benefits:
- Schedules that fit your life, allowing you to balance work and personal activities.
- Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.
- Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.
- Professional and personal development opportunities to help shape your career.
