What are the responsibilities and job description for the Sales Associate - Customer Experience Expert position at Carter's/OshKosh?
Customer Experience Expert
Carter's/OshKosh is seeking a Sales Associate to join our team. As a Customer Experience Expert, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. You will be responsible for greeting customers, answering questions, and assisting with purchases. You will also be expected to maintain a safe and clean store environment, and to minimize store loss through effective customer service and inventory management.
Key Responsibilities:
Requirements:
What We Offer:
About Carter's/OshKosh:
Carter's/OshKosh is the largest branded marketer in North America of apparel exclusively for babies and young children. We are committed to creating a diverse and inclusive work environment, and to providing our customers with exceptional service and products. We are proud to be an equal opportunity employer, and we welcome applications from diverse candidates.
Carter's/OshKosh is seeking a Sales Associate to join our team. As a Customer Experience Expert, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. You will be responsible for greeting customers, answering questions, and assisting with purchases. You will also be expected to maintain a safe and clean store environment, and to minimize store loss through effective customer service and inventory management.
Key Responsibilities:
- Welcome customers and provide assistance with product styles, features, and benefits
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
- Execute and expedite point of sale/register transactions
- Complete floor replenishment and shipment as needed
- Articulate current promotional events and the brand loyalty program, including credit, to customers
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Requirements:
- A positive and solutions-oriented mindset
- Demonstrated customer service and engagement skills
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
What We Offer:
- A welcoming and inclusive work environment
- Opportunities for professional and personal development
- A competitive salary and benefits package
- A 30% discount on Carter's/OshKosh products
- Referral bonuses and other incentives
About Carter's/OshKosh:
Carter's/OshKosh is the largest branded marketer in North America of apparel exclusively for babies and young children. We are committed to creating a diverse and inclusive work environment, and to providing our customers with exceptional service and products. We are proud to be an equal opportunity employer, and we welcome applications from diverse candidates.
