Part-time Processing Assistant - Health

Part-time Processing Assistant – Health Department

The Job

Carteret County’s Health Department is searching for a Part-time Processing Assistant to join the team. Do you have exemplary clerical and communication skills? Are you good at multi-tasking? Then, the Part-time Processing Assistant position may be the role for you!

The Location

Office location is in Morehead City, NC.

The Details

$13.66 per hour; 19 or less hours per week.

Posting expires 1/23/2025. ** This is a repost. Please do not reapply if you applied in December.

Apply online at https://carteretcountync.gov & click on the Employment link.

The Job Description

General Statement of Duties

Performs a variety of office and technical tasks to accomplish the specialized processing of information, documents, and materials. Works in an environment with a team of Care Managers, but may work alone; while work goals are shared, individual assignments may vary.

Distinguishing Features of the Class

An employee in this class is responsible for providing clerical support in implementing Carteret County Consolidated Human Services Department – Health Division. The employee provides services to Health Division customers to determine eligibility for services. The employee interviews clients for the purpose of obtaining accurate demographic and financial information, makes client appointments, compiles, completes, and organizes basic chart components, and performs other general office tasks. Work is directly supervised by the Care Management Supervisor. Duties require tact and discretion when encountering sensitive or confidential matters with precedent setting situations being referred to direct supervisor or another administrative supervisor. Work is evaluated by review of records and reports, in conferences, successful completion of required trainings and observations.

Duties and Responsibilities

Essential Duties and Tasks

• Answers and directs all calls to the appropriate individual; often handles inquiries independently using available reference materials for the organization.
• Interacts with public and other employees for the purpose of obtaining accurate demographic and financial information to determine if client is eligible for services per program guidelines.
• Enters and retrieves a variety of complex data that may be sensitive or restricted in nature into computer system; verifies statistical and other records for accuracy and completeness.
• Creates client appointments, calls clients for appointment reminders and reschedules missed appointments.
• Maintains files both electronically and manually.
• Operates a variety of office and computer equipment including software that may be department specific; maintains inventory of departmental supplies.
• Serves on the CCHD Child Fatality team as a review coordinator. This position requires:
  • Scheduling CFPT meetings as needed.

  • Distributing confidential information to team members regarding date and time of meetings, and cases to be reviewed.

  • Assist in the identification of system problems and gaps in services, team recommendations, and actions.

  • Record team input on the Confidential Child Fatality Report Form

  • Email completed review forms to the Team Coordinator.

  • Follow up where needed.

  • Maintain review team records.

  • Maintain complete confidentiality in all things.

Additional Job Duties

• Any other duty as necessary, including assisting with any public health emergency including, but not limited to natural disasters, man-made disasters, influenza pandemics (e.g. H1N1), or other outbreaks of communicable diseases, disaster surveillance and response, to ensure the efficiency of the Health Division.
• Participates in state meetings on procedural and operational guidelines.
• Attends and participates in workshops, seminars, and continuing education programs in order to update knowledge and skills.

Recruitment and Selection Guidelines

Knowledge, Skills, and Abilities

• Considerable knowledge of Carteret County agency program policies and procedures.
• Considerable knowledge of other agencies and their role as it pertains to the program.
• General knowledge of office or work unit procedures, methods, and practices.
• General knowledge of, and ability to use correct spelling, punctuation, and specialized vocabulary; ability to proofread.
• General knowledge of office accounting and record keeping procedures, mathematics, and their application in the work environment.
• Ability to learn and apply a variety of guidelines.
• Ability to understand and follow oral and written instructions.
• Ability to use a variety of office equipment.
• Ability to work with people using courtesy and tact.
• Ability to screen communications based on predetermined guidelines to independently respond to route inquiries.
• Ability to record and compile information based on general guidelines.
• Ability to gather and give information and instructions regarding the work process or procedures.
• Ability to balance and reconcile figures.
• May require ability to coordinate work of other support staff, student workers, or volunteers.
• Ability to learn to use specialized office equipment.
• Ability to work cooperatively with other agency staff members, public, and other agencies.
• Ability to communicate effectively in person and by telephone, to be tactful and courteous and use decorum in projecting a favorable public image.

Physical Requirements

• This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force.
• Work regularly requires sitting and using hands to finger, handle or feel, frequently requires walking, speaking or hearing, reaching with hands and arms and repetitive motions and occasionally requires standing, climbing or balancing and stooping, kneeling, crouching or crawling.
• Work requires close vision, distance vision, depth perception, color perception, and peripheral vision.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities.
• Work requires occasional exposure to blood borne pathogens and may be required to wear specialized personal protective equipment.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).

Desirable Education and Experience

Graduation from high school, demonstrated possession of knowledge, skill and ability gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience. Preference will be given to those candidates who possess bilingual capabilities.

Special Requirements

Possession of a valid North Carolina driver’s license upon hire.