What are the responsibilities and job description for the Patient Support Specialist CMGW FT position at Carteret Health Care?
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JOB RELATIONSHIPS
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This position reports to the Billing/Office Manager and Practice Administrator.
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DEFINITION OF POSITION
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This multifaceted role involves a range of responsibilities, potentially including operator, scheduler, front desk, prior authorization coordination, and referral coordination. The ideal candidate should possess exceptional organizational and communication skills, demonstrate the ability to multitask, and be committed to providing top-tier patient care. While the candidate may not initially complete all tasks, training will be provided as necessary.
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QUALIFICATIONS
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Professional
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High school diploma or equivalent required. Post-secondary education or vocational training related to healthcare administration, medical office management, or a related field preferred.
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At least one year of previous experience in a healthcare or medical office setting.
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Proficiency in medical terminology.
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Proficiency in using computer software, including Electronic Medical Record (EMR) systems, word processing, spreadsheet, and scheduling software, is essential.
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Strong verbal and written communication skills
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Practice Support Specialists should possess strong organizational skills to manage patient appointments, records, and office tasks efficiently.
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Excellent customer service skills are required to interact with patients, family members, caregivers, and colleagues in a courteous and professional manner.
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The ability to adapt to changing priorities and handle stressful situations with a positive attitude.
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Attention to detail is crucial to ensure accuracy in patient records, appointment scheduling, and insurance information.
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Collaboration and the ability to work effectively as part of a team.
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Respect for patient privacy and the ability to maintain the confidentiality of patient information is a must.
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