What are the responsibilities and job description for the Relocation Coordinator position at Cartwright International Van Lines, Inc?
Cartwright Companies is a third-generation family-owned business located in the Kansas City-area suburb of Grandview, MO. The Cartwright family began providing moving services in 1934 with a determination to provide quality service with integrity. Today, 89 years later, the Cartwright Companies and its subsidiaries are leading suppliers of global mobility, relocation, and moving services to the United States military, federal agencies, and private companies.
Our longevity is due in large part to our commitment to hire, train, and retain the best employees. We continually search for career-minded, team-oriented individuals who thrive in a fast-paced, family-friendly environment.
Cartwright’s flexible schedules, competitive pay, excellent benefits offerings, robust wellness/wellbeing program, and employee-appreciation events testify to our belief that our employees are indeed our greatest asset.
| Job Summary |
Provide global relocation services to government, corporate and third-party agencies around the world. This position serves as the primary contact for the customer during international moves and manages the relocation process in full in accordance with Cartwright’s standards.
| Essential Duties and Responsibilities |
- Responsible for the coordination and monitoring of the entire move, including managing services for the third-party vendors and may involve air, sea and storage shipments.
- Determines most cost-effective methods of preparation of freight for shipment, rates to be applied, and mode of transportation to be used. Negotiates and executes spot contracts for specialized shipments.
- Procurement and processing all required documents and paperwork domestically and internationally to ensure compliance with local customs authorities.
- Manually create shipments, assign carriers, dispatches shipments across multiple modes, optimization/consolidation of daily shipment plan, produce bills of lading and update shipment status information for minimally complex transportation clients.
- Input shipment details into the Move manager system to ensure on-time pickup and delivery to meet customer requirements.
- Monitor account activity and analyze customer transactions reports and make resolution recommendation to the client when analysis shows problem areas.
- Analyzes tariff rates, freight classifications, delivery schedules, carrier capabilities and transportation regulations.
- Files papers, audits invoices for accuracy and arranges for payment. Files claims with insurance company for losses, damages and overcharges of freight shipments.
- Provides instruction regarding packing procedures and for conformance to shipping specifications to prevent damage, delay or penalties. Confers with shipping brokers concerning export and import papers, docking facilities or packing and marking procedures.
- Requires knowledge to interface successfully with other departments within the company, extensive knowledge to navigate company's customer information. Extensive knowledge of company services and products.
- Demonstrate and live out positive, respectful and engaged behavior toward coworkers, customers, vendors and our company on a daily basis.
- Proactively seeking to learn new things and willing to drive improvements and share ideas.
- Maintains a high level of professionalism and confidentiality.