What are the responsibilities and job description for the Customer Vehicle Delivery Liaison position at Carvana?
Role Overview
In this critical position, you will play a vital role in ensuring the success of our vehicle delivery operations. As a Delivery Operations Coordinator, you will be responsible for coordinating vehicle deliveries, ensuring that our customers receive their vehicles in excellent condition and on time. This is an exciting opportunity to make a real difference in our customers' lives, building long-term relationships and driving customer satisfaction.
Key Responsibilities
- Coordinate vehicle deliveries, managing schedules and timelines to meet customer expectations.
- Manage customer communications, keeping them informed of delivery status and any changes.
- Investigate and resolve customer complaints and issues, providing fair and reasonable solutions.
- Collaborate with internal teams to improve delivery processes and procedures.
Requirements
To succeed in this role, you will need excellent communication and interpersonal skills, enabling you to build trust and rapport with customers and colleagues. You must also be highly organized, able to prioritize tasks effectively and manage competing demands in a dynamic environment.
