What are the responsibilities and job description for the Fraud Investigator, Treasury Operations position at Carvana?
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories ! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.
Ready to build your career? Join our Treasury Operations department and work in person at our Tempe headquarters!
About the team and position
The Treasury Operations Fraud Investigator maintains and summarizes various finance-related reports specifically relating to the prevention and discovery of fraud, both pre- and post-vehicle purchase. You will work with our Operations Teams to establish and maintain new processes and monitor the collection and reconciliation of outstanding accounts via internal reporting. Most importantly, you will see your knowledge and insights have an immediate, tangible impact every day in a well-funded and rapidly growing company.
What you’ll be doing
- Conducting extensive investigations of suspected and confirmed fraud allegations by collecting evidence, researching transactions, analyzing the relevant documentation, and reporting findings.
- Identifying trends within casework to bring awareness to fraudulent activity.
- Liaising with victims of fraud to support and resolve instances of identity and bank account theft and prevent lawsuits.
- Partnering with Legal / Compliance to reach resolutions (e.g., recover vehicles by drafting court-order repossession letters and notices).
- Filing Aclaimant tickets to Corporate Insurance to determine whether reconciliation funds can be collected as a result of identity theft for Corporate Insurance to track fraudulent cases.
- Equipping Safe & Secure teams with the knowledge to report claims in conjunction with Market Operations to report stolen vehicles.
- Interacting with law enforcement agencies and banks to validate fraudulent activities.
- Formulating, affecting, interpreting, and enhancing policies, practices, and processes to prevent fraud.
- Building and broadcasting training resources and help guides to provide leaders with the latest fraud identification and prevention procedures.
What you should know / have
It would be great if you also had
What we’ll offer in return
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
