What are the responsibilities and job description for the Team Lead, ServiceNow Engineering position at Carvana?
About Carvana
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
About The Team And Position
We are looking for an individual who is super approachable and always willing to go above and beyond to help our Carvana family. As a ServiceNow Engineer you will be working with stakeholders, transition teams, and implementation partners to ensure best in class solutions. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
What You’ll Be Doing
This is an application team lead and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their day-to-day issues. Service with a smile is a requirement! Additionally, you will have...
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
- Search and browse our inventory of over 20,000 vehicles that we own and certify.
- Narrow down search results using highly intelligent filtering tools/components.
- View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
- Secure financing in minutes using Carvana’s in-house service or their own bank.
- Interact with GUI components to easily customize loan length, down payment, and monthly payment.
- Generate, upload, and eSign all documents online (no ink necessary).
- Schedule front door delivery or pick up at one of our vending machines.
- Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).
About The Team And Position
We are looking for an individual who is super approachable and always willing to go above and beyond to help our Carvana family. As a ServiceNow Engineer you will be working with stakeholders, transition teams, and implementation partners to ensure best in class solutions. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
What You’ll Be Doing
- Collaborate with team members, clients, and stakeholders to understand root issues and come up with elegant automated solutions.
- Develop, build, document, and maintain best practices standards for development in Carvana’s ServiceNow environments.
- Determine problem areas within our current framework and recommend solutions.
- Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security.
- Staying up to date with modern technology and methods related to ServiceNow Platform and related technologies.
- Evangelize solutions built by ServiceNow or Carvana on the ServiceNow Platform to various business units for business automation and optimization.
- Work with leaders, stakeholders, and PMO organizations to identify, diagnose, and remedy key people/process/technology deficiencies within the Technology Services organization.
- Partner with the Compliance Team to ensure all ServiceNow related modules are compliant with data protection laws.
This is an application team lead and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their day-to-day issues. Service with a smile is a requirement! Additionally, you will have...
- 3 years of experience in configuration & development in ServiceNow platform
- 2 years of ServiceNow Administration
- 2 years of ServiceNow Service Catalog
- 1 years of ServiceNow CMDB, asset, and app engine experience
- 1 years of ServiceNow Portal (Angular, Seismic)
- 1 years of JavaScript
- ServiceNow Administrator Fundamentals certification is a plus
- ServiceNow Application Developer certification is a plus
- Familiarity with UI, SQL, HTML and CSS
- Experience with Jira, UEM, AWS, Java, Python is a plus
- Experience with any additional scripting language is a plus (python, PowerShell, etc.)
- Knowledge of ITIL processes is a plus
- A technical and business mindset with great attention to detail
- Effective communication skills including verbal, email, and messaging platforms
- Critical thinking, a love to solve problems, and a drive to make things better
- ServiceNow implementation experience
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
