Wholesale Team Lead

Job Description

Job Description

Carvana Wholesale Team Lead

Position Overview :

This supervisory position manages a team of Wholesale Advocates to ensure that the daily operating

procedures run smoothly and efficiently while working closely with the Wholesale Operations Manager.

This position is not eligible for visa sponsorship.

What youll be doing :

• Oversee day-to-day activities of assigned team; identify teams strengths and weaknesses;

determine areas of opportunity and the appropriate steps to improve.

Actively train, manage and develop the team by providing in the moment coaching, feedback

and mentorship related to operations and customer experience; regularly communicating and

coaching employees.

Lead Associate Director, Area Manager and Operations Manager site visits and keep leaders up

to speed on any changes occurring at the site level.

Work with leadership to define team objectives.

Generate, monitor and understand reports to support business needs while presenting to upper

management.

Provide vision and guidance for site specific Areas of Responsibility.

Recognize and reinforce individual and team accomplishments by using existing organizational

tools and programs as well as by finding new, creative and effective methods of recognition.

Regularly participate in recruiting and communicating with external candidates.

Actively participate in the development and growth of the team.

Manage site operations, consumer outreach, employee development and a portfolio of

non-retail vehicles.

Identify and make important strategic decisions within the scope of the role.

Serve as a subject matter expert on vehicle trade intake operations and validation procedures.

Address and effectively manage complex and sensitive customer- facing issues.

Monitor the transportation of all inbound and outbound wholesale inventory.

Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.

Manage daily workload and goals and create a strong and positive morale and spirit throughout

the team.

Maintain site integrity by accurately tracking vehicles and ensuring regular upkeep of facilities.

What the Job Requires :

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Bachelors Degree, or equivalent work experience, in Supply Chain or similar field

5 years work experience in a customer facing team environment

Automotive Experience Preferred

3 years of leadership experience

Proven history of developing and coaching employees

Prior experience with strategic planning, process improvement, and guiding teams to exceed

goals

Valid drivers license with a clean driving record, compliant with Company guidelines.

Ability to operate a computer and / or tablet

Ability to effectively delegate tasks to team members

Ability to work as a team player and interact with customers, managers and coworkers in a

positive, professional and courteous manner

Ability to multitask, problem solve, and prioritize effectively

Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs

Ability to frequently drive

Ability to push and pull in an environment that could be cold, hot, wet or noisy

Ability to be around fumes or odors that are from vehicles under maintenance

Ability to work in various weather conditions such as : rain, snow, heat, etc

This job description is not designed to contain a comprehensive listing of activities, duties, or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may

change at any time with or without notice.

Company Description

WE'RE DISRUPTING THE AUTO INDUSTRY

Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process.

Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.

Company Description

WE'RE DISRUPTING THE AUTO INDUSTRY Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.