Collection Representative

Job Overview

Experienced Debt Collector will be responsible for recovering overdue payments from individuals who owe money to the company. This includes contacting debtors, negotiating payment terms, and working to bring accounts into good standing. The position requires a professional, empathetic approach while ensuring that company policies and legal standards are adhered to during the collection process.

Responsibilities:

• Contact Debtors: Initiate communication with individuals who have overdue accounts via phone calls, text messages, or emails.
• Negotiate Payment Terms: Work with debtors to establish mutually agreeable repayment plans, offering options such as installment plans or reduced settlements when appropriate.
• Account Monitoring: Track and manage a portfolio of delinquent accounts, ensuring that all relevant details are updated and recorded accurately in the company’s debt collection system.
• Provide Support: Educate debtors about their options for repayment and the consequences of non-payment, including legal actions if applicable.
• Maintain Records: Document all interactions, agreements, and payment arrangements made with debtors in compliance with company policies and regulatory standards.
• Resolve Disputes: Investigate and resolve issues or disputes raised by debtors, working to find a fair and efficient resolution.
• Compliance: Ensure that all collection activities comply with relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) or any other applicable local, state, or federal laws.
• Reporting: Provide account updates to management on the status of collections, highlighting challenges or potential issues with particular accounts.

Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication abilities to effectively engage with debtors and explain payment terms.
• Negotiation Skills: Ability to negotiate repayment plans or settlements that are beneficial for both the debtor and the company.
• Problem-Solving: Strong critical thinking skills to handle complex situations and resolve disputes or payment issues.
• Attention to Detail: Ability to accurately maintain detailed records of all communication and transactions.
• Knowledge of Debt Collection Laws: Familiarity with debt collection regulations and consumer protection laws (e.g., FDCPA) is essential.
• Organization: Strong organizational skills to manage a portfolio of accounts and meet collection goals.
• Empathy & Patience: Ability to remain calm, professional, and empathetic when dealing with frustrated or distressed debtors.
• Tech-Savvy: Proficiency with debt collection software, CRM systems, and Microsoft Office Suite.

Experience & Education:

• 2-3 years’ experience in collections, customer service, or financial services is preferred.
• Training or certifications in debt collection practices or legal compliance (e.g., FDCPA training) is a plus.
• High school diploma or equivalent
• Bilingual Candidates encouraged to apply

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience:

• Debt Collections: 3 years (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Syosset, NY 11791 (Required)

Ability to Relocate:

• Syosset, NY 11791: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $26