What are the responsibilities and job description for the Case Aide - Workforce Services position at Carver County, MN?
Salary : $22.54 - $33.80 Hourly
Location : Chaska Government Center, MN
Job Type : Full-Time
Job Number : 02827
Division : Health & Human Services
Department : Income Support-Workforce Services
Opening Date : 12 / 26 / 2024
Closing Date : 1 / 10 / 2025 4 : 30 PM Central
JOB SUMMARY
Carver County CareerForce is hiring a Case Aide to support our Employment Counselors and Child Care Assistance workers. Under the direction of the Workforce Services Supervisor, the Case Aide provides a variety of case management support and client support services to assist professional staff in the management of their caseloads. This position will work FT Monday through Friday from 8 : 00 a.m. to 4 : 30 p.m. in the Chaska office. This position does not have the option to work remotely.
TYPICAL DUTIES AND RESPONSIBILITIES
- Conducts and performs a variety of direct client services, depending upon program / unit assignment, to support professional staff in providing case management services to clients.
- Assists unit staff in the updating and maintenance of assigned unit case management files, records, reports or documentation requirements.
- Supports staff in providing customer service directly to job seekers and other clients in the CareerForce Center.
- Conducts assessments and program orientations with clients in various programs.
- Collaborates with professional staff by attending meetings, sharing information and communicating with other staff concerning clients' needs, problems, and issues.
- Performs and attends meetings and seminars to learn, gain and acquire developmental and human service skills needed to carry out assignments and responsibilities.
- Performs other comparable duties of a like or similar nature as assigned.
MINIMUM QUALIFICATIONS
Preferred Qualification :
SCORED EXAMINATION PROCESS
All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, and background investigation.
Do you have a high school diploma or GED?
Do you have a valid driver's license?
How many years of experience do you have working directly with clients in a human / social services setting?
Do you have work experience with Paperless Files / Electronic Records Management Systems? Please ensure the work history portion of your application supports your answer.
How many years of paid work experience do you have in a face-to-face customer service role?
Do you have professional work experience interacting with clients with multiple barriers? Be prepared to support your answer if invited to interview.
In the last five years, how many years of paid work experience do you have interacting with internal and external clients from multiple cultural backgrounds?
Do you have paid work experience facilitating program orientations or presentations with clients in a group setting?
Required Question
Salary : $23 - $34
