What are the responsibilities and job description for the IT Field Service & Help Desk Technician – Network Support & Troubleshooting position at Carvil's Professional Service, INC?
We are seeking skilled and experienced field technicians to join our team, with competitive pay rates ranging from $20 to $65 per hour. Our work primarily consists of short-term break/fix assignments, offering flexible opportunities that align with your preferences, including contract, part-time, and full-time roles.
If you have expertise in areas such as Data Center operations, BDA Coax systems, or Low Voltage/Composite Cabling, we provide premium pay rates for specialized work in your region for our ongoing (long-term) projects. While most of our projects are short-term, we also secure ongoing opportunities to ensure consistent earning potential for our team.
Join us to take on a variety of hands-on assignments, from quick break/fix service calls to occasional long-term technical projects, all designed to fit your geographical location, skill set, and schedule. Considering this, I trust you are excited for what will hopefully be the opportunity for you to work with us because we are actively hiring for the following areas of expertise:
Technical Services
- Laptop Repairs
- Data Migrations
- Cat5 Cabling
- Help Desk Support
Installation & Maintenance
- Data and Fiber Optic Cabling
- Rack & Stack Installations
- POS Systems (installation, repair, troubleshooting)
- ATM Setup and Maintenance
- Digital Signage and CCTV Installation
Telecommunications & Networking
- VOIP Setup
- Network Troubleshooting
- Server Programming and Buildouts
Fiber Optics & Electrical Work
- Fiber Splicing, Testing, and Termination
- Licensed Electrician Tasks
- Installation of Innerduct Conduits
- Grounding IT Racks
Specialized Infrastructure
- Data Center Setup and Maintenance
Leadership & Coordination
- Senior Estimator
- Project Manager
- Lead Field Technicians (CompTIA A preferred)
- Travel Teams for Installations
We are offering you ongoing work in your local area, so if you’re passionate about working on innovative projects, growing your technical skills, and enjoying flexible scheduling, we are your ideal partner. Join us today to embark on a career with long-term stability and unmatched opportunities.
Key Responsibilities:
- Provide on-site support for clients, including hardware installation, equipment maintenance, and diagnostics.
- Deliver remote support and help desk assistance to resolve technical issues effectively.
- Troubleshoot and resolve network-related problems, including LAN/WAN troubleshooting, router installation, and switch configuration.
- Install, configure, and maintain IT infrastructure, systems, and software applications.
- Utilize ticketing systems (e.g., ServiceNow, Zendesk) to track and manage support requests.
- Assist with preventative maintenance and system updates to ensure optimal performance.
- Provide excellent end-user support and ensure high levels of customer satisfaction through effective communication and problem-solving.
- Collaborate with the IT team to support cybersecurity, VPN configuration, and cloud services (e.g., AWS, Azure).
Qualifications (preferred*):
- Proven experience as an IT Technician, Field Service Technician, or Help Desk Support Specialist.
- Solid knowledge of networking concepts, including network diagnostics and infrastructure maintenance.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Hands-on experience with technical troubleshooting, hardware repair, and software support.
- Strong proficiency in using tools for remote access and technical diagnostics.
- Relevant certifications such as CompTIA A , CompTIA Network , CCNA, or ITIL Foundation are preferred.
Desired Skills:
- Excellent problem-solving and communication skills.
- Knowledge of Microsoft Office Suite and other common productivity tools.
- Experience with cabling, printer repair, POS systems, and IoT devices is a plus.
- Ability to travel to client sites as needed.
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $65.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- On call
Experience:
- IT: 3 years (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: On the road
Salary : $20 - $65
