What are the responsibilities and job description for the Telecommunications Technician position at CAS SEVERN INC.?
Job Details
General Description
Assist with daily operations (MACD), small CAT6 cabling jobs, desk phones, small UPS systems, etc.
Duties / Responsibilities:
- Knowledge of structured cabling; e.g. CAT6, T568B terminations, patch panels.
- Supporting the Voice Engineering Team s daily operations by monitoring the service request queue, prioritizing tickets, and dispatching when appropriate.
- Provide on-site support for Cisco VoIP phone deployments
- Collaborate with senior technicians to escalate and resolve complex issues
- Excellent communication and customer service skills
- Understanding of IP Addressing and subnetting
- Ability to work independently and as part of a team
- Proficient in Microsoft Office products, specifically Excel
- Ability to climb a ladder
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