What are the responsibilities and job description for the In-Room Dining Supervisor position at Casa Cipriani New York?
Job Title : In-Room Dining Supervisor
Location : Casa Cipriani
Position Type : Full-Time
Reports To : In-Room Dining Supervisor
About Casa Cipriani :
Casa Cipriani is a luxurious, world-renowned hospitality brand offering exceptional service and exclusive experiences. Nestled in a historic landmark, Casa Cipriani blends timeless elegance with modern sophistication. We are seeking a dedicated and detail-oriented In-Room Dining Supervisor to join our exceptional team.
Job Summary :
The In-Room Dining Supervisor will oversee the daily operations of the in-room dining service, ensuring guests receive an impeccable experience in a timely, professional, and courteous manner. You will lead and guide a team of in-room dining attendants, maintaining Casa Cipriani's high standards of service, while managing guest requests, coordinating orders, and ensuring smooth communication between departments.
Key Responsibilities :
- Supervise, train, and motivate a team of in-room dining attendants to provide exceptional service to our guests.
- Oversee daily operations of the in-room dining department, ensuring all guest orders are completed accurately and promptly.
- Ensure that all in-room dining orders are presented beautifully, according to Casa Cipriani’s standards.
- Monitor and manage the quality and cleanliness of in-room dining trays, carts, and equipment.
- Act as the main point of contact for all guest inquiries, ensuring the highest level of satisfaction is achieved.
- Collaborate with kitchen staff and other departments to fulfill special requests, dietary requirements, and ensure timely delivery of orders.
- Maintain a strong knowledge of the menu and beverages and offer recommendations when necessary.
- Handle guest complaints or concerns with professionalism, ensuring prompt and satisfactory resolution.
- Assist with inventory management, ensuring adequate stock of in-room dining supplies and reporting any shortages.
- Adhere to health and safety standards, maintaining a clean and organized work environment.
- Support the In-Room Dining Manager with scheduling, performance evaluations, and staff development.
Qualifications :
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.