Intensive Case Manager (ICM)

Our work at Casa de Salud is unique. Every day, we deliver care that is rooted in dignity, trust, creativity, cultural humility, and mutual respect. We see healthcare from a lens that understands the histories of inequalities, oppressions, and structural forces that affect our community. We also see the strengths of our community members, as well as the cultural richness that exists around us. It is with this historical analysis and appreciation for the power within our community that we build towards collective wellness and liberation.

Casa de Salud was founded in 2004 to provide high quality medical services to people with no or limited health insurance as well as a place for primary care clinicians and integrative healers to enjoy the practice of medicine. We embrace a holistic approach using a wide range of conventional, natural and traditional medicines to best address mind/body/soul medicine. Our clinicians include Family Physicians, a part-time gynecologist, NPs, PAs, a social worker, as well as a Doctor of Oriental Medicine, a Reiki master, a curandera, and two massage therapists. Case management and health coaching are available to patients.

Casa de Salud is rooted in community, has relationships with many direct service and advocacy organizations in the county and beyond, and provides a culturally humble and anti-racist environment for staff, apprentices, and patients. The clinic is in a time of rebirth and growth, with the ability to creatively implement new programs and ideas without the bureaucracy of conventional healthcare settings.

We offer a wide range of medical, integrative healing, psychosocial and advocacy services on an appointment basis or walk-in basis. Many of our patients are monolingual Spanish speakers. As part of our comprehensive approach to primary care, we also have a strong focus on nutritional/lifestyle changes, harm reduction (needle exchange in-house), opiate addiction recovery with medication assisted treatment and integrative/bodywork modalities, women's health services, and queer/transgender care including gender affirming hormone therapy.

Casa de Salud is not a federally qualified health center, instead we are a nonprofit integrative community-based clinic. 75-80% of our patients are self-pay and we provide transparent, affordable healthcare and low-cost labs and procedures. We also accept Medicaid, greatly reducing the hassles of insurance-based healthcare while serving those most in need. Our patients are appreciative and enjoyable to work with; many have been with us since we started in 2004.

Casa de Salud serves as a training site for pre-professional health students who serve as "health apprentices" and help run many aspects of the clinic under the supervision of a nurse and an apprentice clinical supervisor. We have a comprehensive and user-friendly electronic medical record. Casa de Salud is led by a board-certified family physician/addictions physician who also practices medicine at Casa, and is in touch with clinicians' needs. Casa de Salud's top leadership and board of directors are all women (and majority women of color).

Intensive Case Manager

Casa de Salud is hiring for a full-time Intensive Case Manager who is passionate about assisting individuals with co-occurring substance use and mental health needs. The Intensive Case Manager (ICM) program is funded through the City of Albuquerque, and supported by the UNM Office of Community Health Worker Initiatives.

The Intensive Case Manager will work resourcefully and skillfully to support clients in their self-efficacy and case management needs, to achieve better quality of life and to maintain the highest possible ability to function in the community. The ICM will provide education, care coordination, and access to community resources. The ICM would work on site at Casa de Salud as well as in community settings, including with clients at their homes.

For this role, Spanish proficiency is a strong plus, given many clients who access services at Casa de Salud speak Spanish.

Duties and Responsibilities:

• Facilitate client access to community resources, including locating housing, food, recreational activities, clothing, school programs, vocational and employment opportunities, relevant mental health services, and more.

• Coordinate and monitor services, including comprehensive tracking of client activities in relation to care plan.

• Assist clients in developing goals and supporting clients in meeting these goals.

• Document all client encounters and contacts made on behalf of clients; complete and submit billing documentation as appropriate; maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client.

• Identify and provide emergency crisis services as necessary; make immediate clinical assessments and respond according to accepted crisis intervention methods and techniques; coordinate other services as appropriate.

• Assess patients, evaluate effectiveness of care plan and progress made by client, participate in patient treatment planning and case review with patient care providers.

• Maintain and report applicable statistics regarding programs and client services.

• Perform miscellaneous job-related duties as assigned.

The ideal candidate would possess:

• At least 2 years prior experience working with populations affected by addictions, behavioral health issues, homelessness, discrimination, persons that have experienced violence either as a victim or a perpretrator.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• A desire to work in an integrative community clinic environment with a wide range of clinicians and staff (MDs, PAs, NPs, Doctor of Oriental medicine, Reiki master, Massage therapists, Certified Peer Support Worker, Social Worker), in a transdisciplinary team.

• Ability to work in a trauma-informed care and social justice-informed care framework, culturally humble framework and anti-racist framework.

• Strong skills in documentation and in maintenance of records.

• Ability to gather data, compile information, and prepare reports.

• Ability to monitor, assess and record client progress against a care plan, and to make adjustments to plans and services.

• Ability to assess mental status in clients and to develop individual treatment goals and plans.

• Knowledge of community health care and vocational services.

• Ability to plan, implement, and evaluate individual patient care programs.

• Knowledge of medical billing procedures.

• Ability to communicate medical information to healthcare professionals within and outside of Casa de Salud, and to others, under crisis situations.

• The ability to commit to full time work during business hours, with some flexibility as needed on evenings and weekends.

• Familiarity with Google Docs, Microsoft Word, Excel spreadsheets, Mac computers, an online Redcap database, and an easy to use team-based electronic medical record (EMR) at Casa de Salud.

• Ability to have reliable transportation to meet clients at their homes or at agencies for support.

Possession of a valid NM Drivers License is a requirement for this job.

Employed, salaried non-exempt, plus benefits including paid time off, paid holidays, health insurance, dental insurance and vision insurance, an IRA retirement plan with matching, and the ability to work and thrive in a creative, integrative, exciting grassroots community health/care and healing space with an energetic and supportive team.

To apply, send your cover letter (including relevant experience and your interest in working at Casa de Salud) and your CV (with three professional references) as two separate MS Word or PDF documents directly to info [at] casadesaludnm [dot] org, with the subject line: “Intensive Case Manager — [Your Name]” and address your application to Search Committee, Casa de Salud.

Casa de Salud is looking to hire the ideal candidate for this role immediately. Applications will be considered immediately upon receipt and interviews will start immediately.

Casa de Salud is an equal opportunity employer. Women, LGBTQI people, people of color, and differently abled people are strongly encouraged to apply.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $19