Assistant General Manager

Assistant General Manager - Cultivate Community, Lead Our Team, and Drive Success at Casa Java Cafe

Do you possess a passion for exceptional coffee, a knack for inspiring teams, and a drive to contribute to a thriving local business? Casa  Java Cafe, a beloved cornerstone of our community, is seeking a dynamic and results-oriented Assistant General Manager to play a pivotal role in shaping our daily operations, fostering a positive and productive work environment, and ensuring unparalleled customer experiences.

At Casa Java Cafe, we believe in more than just serving delicious beverages and treats. We are dedicated to creating a welcoming and connected space where genuine human interaction brightens every day. As our Assistant General Manager, you will be instrumental in upholding this mission, working closely with the General Manager to oversee all aspects of the cafe's performance. You will have the opportunity to directly impact our success, develop your leadership skills, and contribute to the vibrant fabric of our local community, all while representing our cherished brand and implementing established best practices.

In this multifaceted and impactful role, you will:

Operational Excellence and Business Performance:

• Collaborate with the General Manager in the strategic planning and execution of daily cafe operations, ensuring efficiency, quality, and adherence to company standards.
• Actively manage and optimize workflow during peak hours to maintain speed of service and customer satisfaction.
• Perform all barista responsibilities, including preparing and serving a variety of coffee drinks, teas, and other beverages according to established recipes and quality standards.
• Oversee inventory management, including ordering, receiving, and minimizing waste, to maximize profitability.
• Assist in the implementation and monitoring of sales goals and key performance indicators (KPIs), identifying opportunities for growth and improvement.
• Ensure compliance with all health and safety regulations, maintaining a clean, organized, and safe environment for both staff and customers.
• Troubleshoot operational issues promptly and effectively, implementing solutions to minimize disruption.
• Manage cash handling procedures, including daily reconciliation and bank deposits, with accuracy and integrity.
• Contribute to the development and implementation of new initiatives and promotions to drive sales and customer engagement.

Team Leadership and Development:

• Assist in the recruitment, onboarding, and training of new team members, ensuring they are equipped with the knowledge and skills to succeed.
• Provide ongoing coaching, feedback, and mentorship to cafe staff, fostering their professional growth and development.
• Lead by example, demonstrating a positive attitude, strong work ethic, and commitment to our core values.
• Foster a collaborative and supportive team environment where open communication, mutual respect, and teamwork are paramount.
• Assist in scheduling staff to ensure adequate coverage while optimizing labor costs.
• Address employee concerns and conflicts in a timely and professional manner, escalating issues to the General Manager as needed.
• Recognize and celebrate team achievements, fostering a culture of appreciation and motivation.

Brand Advocacy and Customer Experience:

• Embody and promote the Casa Java Cafe brand, ensuring a consistent and positive customer experience at every interaction.
• Lead the team in providing exceptional customer service, proactively addressing customer needs and resolving any concerns with empathy and efficiency.
• Cultivate a welcoming and inclusive atmosphere that encourages customer loyalty and positive word-of-mouth.
• Maintain a deep knowledge of our menu offerings, brewing methods, and coffee origins to effectively answer customer inquiries and make recommendations.
• Ensure the cafe's appearance and ambiance reflect our brand standards, including cleanliness, presentation, and overall atmosphere.
• Actively solicit customer feedback and utilize it to identify areas for improvement in our service and offerings.

Community Engagement and Local Connection:

• Support the General Manager in building and maintaining positive relationships with local businesses and community organizations.
• Participate in local events and initiatives to enhance Casa Java Cafe's presence and reputation within the community.
• Foster a sense of community within the cafe, creating a welcoming space for neighbors and regulars to connect.
• Identify opportunities for the cafe to contribute positively to the local community.

We are seeking candidates who bring:

• A minimum of 5 years of progressive experience in retail or customer service management, with demonstrable leadership responsibilities. Experience in the food and beverage industry, particularly coffee shops, is highly desirable.
• Exceptional organizational and time-management skills, with a proven ability to prioritize tasks, manage multiple responsibilities, and maintain attention to detail in a fast-paced environment.
• Outstanding interpersonal and communication skills, with the ability to build rapport with customers, motivate team members, and communicate effectively with all levels of the organization.
• A proven ability to navigate complex challenges and solve problems effectively and efficiently, demonstrating sound judgment and decision-making skills.
• An entrepreneurial mindset with a strong understanding of sales principles and a passion for driving business growth. Experience in implementing sales strategies and achieving targets is a plus.
• Demonstrated strong leadership capabilities, including the ability to effectively coach, mentor, and develop team members, fostering a positive and productive work environment. You should possess professional maturity and the ability to lead by influence.
• Proficiency in preparing and serving espresso-based beverages and other cafe menu items.
• A minimum of a High School diploma or GED. A Bachelor's degree in Business Administration, Hospitality Management, or a related field is strongly preferred.
• A genuine passion for coffee, customer service, and creating a positive community space.

Key Requirements:

• Availability to work a full-time schedule (40 hours per week) with flexibility to work variable hours, including early mornings, evenings, weekends, and/or holidays, based on the needs of the business.

Join the Casa Java Cafe family and become a key ingredient in our continued success! We offer a supportive and engaging work environment where your contributions are valued, and your growth is encouraged. If you are a passionate leader with a love for coffee and community, we encourage you to apply.