What are the responsibilities and job description for the Host / Hostess position at Casa Madera?
Fine Dining Host / Hostess
Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.
We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.
The Host position is the first impression our guests receive of our brand and are the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest. The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.
Responsibilities
Deliver a consistently high level of customer service to each guest and client
Coordination of seating and dining room flow
Answering calls and questions that guests may have on their upcoming reservations
Aware and attentive to guests and their special occasions, food restrictions and special accommodations
Maintain a safe and clean working environment by complying with health and safety guidelines
Proactive and anticipate the needs of coworkers around them that may need
Ensuring that side stations are prepped as needed for business demand
Build rapport with guests in order to increase repeat clientele
Possess a gracious, friendly, fun demeanor, and have a positive attitude
Qualifications
Exhibit strong multitasking abilities
Posses a diligent work ethic
Maintain a clean and professional appearance
Experience in customer service facing roles
Available to work nights, weekends and holidays
Must be able to stand for the duration of shifts and lift up to 15 lbs
We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.
