Overview :
AN INSPIRING CAREER AWAITS YOU!
The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including :
- Marriott Employee Discounts Worldwide
- Competitive Wage & Discretionary Bonus Program
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Pet Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
Responsibilities : J OB SUMMARY
The overall objective and purpose of the Telephone / PBX Operator position are to manage the telephone system in a friendly and proficient manner. The incumbent is responsible for answering and transferring calls, recording messages, and providing hospitable service. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
Primary responsibilities and tasks include, but are not limited to the following :
Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclatureMaintain the integrity of the guests privacy, including confidentiality of personal information and key controlOperate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquetteProficiently screen and transfer calls to the appropriate extensionProcess and respond to wake-up calls according to the standard operating procedureRecord messages legibly and completely. Notify guests of messages.Run daily reports and contingency lists.Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractionsRespond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfiedLog guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely mannerSolve problems proficientlyMaintain a neat and organized work areaMaintain the integrity of Company proprietary information and protect Company assetsMaintain complete knowledge in the use of all office equipment, property management systems, and access according to specificationsMaintain complete knowledge and comply with company policies and proceduresMaintain neat, clean, and professional appearance according to standardsFollow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditionsWelcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.Develop and maintain a positive working relationship and support the team to achieve our goalsAttend required training and meetingsAll other duties as assigned, planned or un-plannedQualifications :
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Ability to perform all tasks at the PBX location and proficiently use job-related software, property management systems, and office equipmentAbility to remain calm in various situations, use sound judgment and effectively solve problemsAbility to read and interpret documents such as safety rules and procedural manualsStrong written, verbal, and interpersonal skillsComprehensive knowledge of office equipment and property management systemsMINIMUM QUALIFICATIONS
Bachelors degree in Business or related training equivalent - required1 year of relevant work experience in similar scope and title requiredExperience within luxury brand / markets - requiredStudent or graduate of hotel management preferredWORK ENVIRONMENT
The work environment / conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism &collaboration.Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and sit up to 8 hours on a daily basis.Push, pull, and lift up to 10 lbs.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
