What are the responsibilities and job description for the Guest Services/Front Desk position at Casago Coastal Volusia?
Set schedule: Friday 2-9pm, Saturday 1-9pm, Sunday 9-6pm, Monday 9-6pm (opportunity for extra hours as they come available but will need to be available for the Fri-Mon shifts)
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software like Cloudbeds, Guesty and RoomKeyPMS, Streamline
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- New Smyrna Beach, FL 32169 (Required)
Ability to Relocate:
- New Smyrna Beach, FL 32169: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17