What are the responsibilities and job description for the Reservation Agent for Property Management position at Casago Myrtle Beach Area?
This position is for a reservations agent/office assistant. A set schedule will be given, and shift hours will be a mixture of day shifts and evening shifts. Weekend availability may or may not be required.
Casago Myrtle Beach is looking to hire 2-3 reservation agents, and pay will start between $13.50-$15 per hour, plus anywhere from $4,000 - $7,000 in yearly bonuses. We are a full-service property management company specializing in ocean-front vacation rentals and property management. Candidates will report to and from our headquarters, which is located at 516 Broadway Street in Myrtle Beach. This is a year-round position. Candidates will be awarded bonuses as various criteria are met each month.
Job Responsibilities
- Inputting guest reservations
- Responding to inquiries
- Communicate with guests via phone, text, and email
- Run daily reservation and cleaning reports
- Refunding security deposits
- Assign guest door (access) codes to their rentals
- Work through emails via ticketed system
- Address and resolve guest complaints
- Assist guests with check in and check out process
Experience
*We prefer a candidate who has experience in customer service and/or a background in hospitality, reservations, front desk, resorts, hotels, etc. While no experience in this field is necessary, we are only looking for candidates who have a strong work ethic and are willing to learn.
Skills
The ideal candidate shall possess strong communication skills, both oral and written. The candidate will be required to communicate with guests, homeowners, and coworkers via text and email, and proper grammar and spelling skills are very important. Strong organizational skills and proficiency in Microsoft Word and Excel are required.
Join our team as a Reservation Agent and play a key role in creating memorable experiences for our customers!
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $4,000 - $7,000
