Order Entry and Customer Service Representative

The Casambi solution is based on Bluetooth Low Energy, the state-of-the-art wireless technology and the only low power wireless technology in all modern smartphones, tablets and even smart watches, making it the only mainstream and future proof low power radio technology in the world. Bluetooth Low Energy was developed at Nokia Research Center where both founders Timo Pakkala and Elena Lehtimäki worked. That’s why Casambi has had the unique advantage in realizing the potential of Bluetooth Low Energy early on. Casambi started the development of the solution before there were any Bluetooth Low Energy devices on the market.

Casambi Technologies is a leading provider of smart lighting control solutions. Our innovative technology and products are used in various applications, from residential to commercial and industrial settings. We are committed to delivering exceptional customer service and support to our clients worldwide.

Job Description : We are seeking a dedicated and detail-oriented Order Entry and Customer Service Representative to join our team. In this role, you will be responsible for managing order entry processes and providing top-notch customer service to our clients in the North America lighting and lighting control markets.

Key Responsibilities :

• Accurately enter and process customer orders in our system.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product information assistance to customers.
• Coordinate with the sales and logistics teams to ensure timely order fulfillment and delivery.
• Maintain and update customer records in our CRM database (HubSpot).
• Handle customer complaints and resolve issues to ensure customer satisfaction with the support team.
• Assist with other administrative tasks as needed.

Qualifications :

Benefits :

Location : Atlanta, Georgia preferred but open to remote employee with lighting or lighting controls specific experience.