Aesthetics Center Department Lead

Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors and providers

Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health

Key Responsibilities:

· Excellent customer service & verbal communication skills

· Pass on information from upper management to employees and vice versa.

· Assist with managing complaints and resolving problems.

· Monitor employee/patient interactions for acceptable customer service relations

· Counsel employees as needed

· Provide administrative and clinical support

· Maintains operations by following policies and procedures, reporting needed changes.

· Processes insurance verification and payment collection.

· Assist with front desk duties, phones, checking in/outpatients, charts, answer phones, reconcile monies collected.

· Maintain accountability for provider/ aesthetician schedules.

· Answer phones and voicemails promptly

· Assist in inventory of all front office supplies, retail and backbar supplies

· Organize and maintain a clean work environment.

· Availability to work evenings and some weekends on occasion.

· Must come to work looking professional and presentable.

· Up-selling additional treatment areas and/or skin care products

· Participate in inventory control and monthly orders.

· Promote Cascade specials, loyalty programs and services.

· Assist with make-up applications, skin care recommendations and product demonstrations with patients.

· Maintain positive relationships with the vendors through participation in required training and the execution of events and promotions.

· Ensure that all merchandise, testers, and demonstration stations are maintained and set to company standard.

Administration Responsibilities

· Assist with troubleshooting, IT, laser issues and maintenance

· Manage employee timecards by due date.

· Review employee timecards for accuracy and completion

· Assist in managing purchase orders for administration

· Assist with yearly performance reviews for all employees with supervisor/manager

Key Skills/Qualifications:

· Prior Dermatology, Cosmetic or Plastic Surgery experience preferred; MUST have prior customer service experience in a medical setting.

· Must be familiar with MS Office, including Excel Ability to write routine reports and correspondence.

· Ability to add, subtract, multiply and divide.

· Ability to solve problems.

· Ability to work in fast paced environment.

· Experience with EMR systems a PLUS

· Infection control knowledge

· Ability to create a safe and effective work and patient treatment environment

· Organization

· Professionalism

· Complete understanding of patient and employee confidentiality

Benefits:

Medical

Dental

Life insurance/ AD&D- Paid by employer

Additional Voluntary life insurance- Paid by employee (voluntary)

Colonial services- Paid by employee (voluntary)

401K match, profit sharing, safe harbor and a separate cash balance plan. Cash balance plan ONLY can be cashed out upon termination.

PTO- Accrual increase after the first, second and thereafter the fifth and tenth year.

PTU- Personal time unpaid

Longevity bonus given at every 5-year mark, up until 30 years.

7 Days of holidays. In addition, after employed for 1 year you receive an additional 4 days in the month of December. Which we call our Holiday week.

Yearly uniform allotment- varies per position

Employee discount for services provided by Cascade Eye & Skin Centers. Includes: Cosmetic, plastics, optical, ophthalmology, retina, dermatology and mohs.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Puyallup, WA 98371 (Required)

Ability to Relocate:

• Puyallup, WA 98371: Relocate before starting work (Required)

Work Location: In person

Salary : $21