Patient Support Services - Call Center

Mission Statement:

“Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health.”

Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors, and providers

· Maintain a respectful relationship with providers and co-workers

· Make good use of your time by being productive always

Essential Duties

· Answer phone in a positive, professional, timely manner; with a shared goal of enhancing the patient experience.

· Verify / update / enter patient demographics accurately in our practice management system.

· Confirm eligibility and notify patients of any insurance referral and/or authorization requirement.

· Schedule appointments

· Discuss financial matters, as needed ahead of appointments.

· Answer or direct communication utilizing avenues of communication, i.e. patient portal, our texting platform and /or verbally

· Remind patients of upcoming and follow-up appointments, scheduling accordingly

· Create growth through outstanding knowledge of services and products.

· Encourage feedback with patients about their experience before and after their appointment.

· Assist in maintaining in/outbound patient referrals by scheduling or contacting patients.

· Cultivate a warm, inviting environment not only for our patients but also team members.

· Maintain a positive attitude and friendly outgoing demeanor.

· Work closely with other departments to ensure a positive patient experience.

· Stay current on process, workflow and protocols in place utilizing tools provided to you

· Maintain a professional appearance always.

· Maintain patient confidence by safeguarding medical records and keeping patient information confidential per HIPAA guidelines.

Qualifications

Education/Experience

· High School diploma or equivalent

· Prior Medical office experience preferred

Additional Responsibilities

Provide office and clinical support for the delivery of optimal patient care.

Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability, or any other legally protected characteristic.

Job Type: Part-time

Pay: From $19.50 per hour

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Puyallup, WA 98371 (Required)

Ability to Relocate:

• Puyallup, WA 98371: Relocate before starting work (Required)

Work Location: In person

Salary : $20