Hotel General Manager

The Cascade Hotel Kansas City: a Marriott Tribute Portfolio has taken center stage on the Country Club Plaza, Kansas City’s most sought after entertainment district. Boasting 177 guest rooms, 15,000 square feet of meeting space, a two-level restaurant plus rooftop bar, this hotel is destined to become the ‘go to’ spot in Kansas City.

We are in seeking a General Manager to lead the hotel in reaching its full potential. If you are experienced, innovative, tenacious, and ready to make your mark - we want to hear from you.

Job Description:

Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for guests. Coordinates the activities of hotel personnel as needed to perform the following duties:

• Administrative, Human Resources, and Leadership.
• Revenue Management.
• Sales & Marketing.
• Leads/Assists in interviewing, hiring, and training managers and associates.
• Appraises job performance and recognizes associates as appropriate.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Conducts staff meetings and ensures open communication.
• Handles or assists with counseling, disciplining, and terminations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out managerial responsibilities in accordance with policies and procedures as well as state/federal laws.
• Ensures safety training is conducted and associates are aware of safety and health requirements.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Develops cross-training opportunities.
• Handles/Leads accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Assists departments with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Financial Management.
• Achieves set financial goals.
• Drives revenue management and execution of programs to ensure that the hotel's OCC and ADR objectives are met.
• Assist in developing the hotel budget and capital expenditure plans.
• Work with P/L Statements to guide staff and hotel performance; pinpointing areas of strength and weakness to promote growth.
• Adhere to Marriott Standards & Company policies.
• Adheres to all franchise and company procedures and regulations.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Remains highly visible and is readily available and approachable for all guests.
• Always extends professionalism and courtesy to guests.
• Become involved in community and/or government affairs.

Upkeep of Facilities:

• Walk property routinely, noting areas that need attention & directing staff appropriately to address.
• Ensure that maintenance and housekeeping are completing PMs.
• Takes ownership for all aspects of the facility; watching for wear, damage, and areas that could be improved/enhanced to increase GSS.
• Ensures that all licenses and certificates are kept up to date.
• Ensures all required audits are completed per system standards.

Equipment / Software Used:

• Microsoft Office Products.
• Lightspeed Guest Management Software.
• Micros software.
• Commercial Kitchen equipment including but not limited to coffee machine, Merrychef, flat cook top, deep fryer, dishwasher, oven.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits:

• Affordable health insurance with employer premium contributions offered to all full-time associates.
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life offered to all full-time associates.
• Paid Time Off (PTO) available to full-time associates.
• Exclusive discounts at Marriott Hotels.
• Bonus Plan.

Requirements:

• Hotel Management, General Business or Marketing degree preferred.
• Previous experience as a Full service General Manager preferred.
• Five plus years hotel or management experience preferred.
• Three plus year’s food and beverage experience in a hotel preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Must have knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, security and valet.
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful, and patient manner with hotel guests, other company associates and management.
• Ability to communicate effectively and professionally verbally and in writing.
• Ability to work in a fast-paced, high-energy, and demanding work environment.
• Excellent time management and prioritization skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit / loss implications.
• Effective negotiation skills and strategic thinking.
• Prompt and regular attendance.
• May be required to work nights, weekends, and holidays; hotel must be staffed adequately to meet hotel demands.
• Work flexible hours as required. Department schedules must accommodate fluctuating business demands which may require covering shifts.
• Act as a team leader / player with all levels of staff.
• Current and valid driver’s license.
• Overnight travel, as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance
• standards.
• Participate in all mandatory job training and meetings.
• On-call status.

Job Type: Full-time

Pay: $120,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Nights as needed
• On call
• Weekends as needed

Work Location: In person

Salary : $120,000 - $130,000