What are the responsibilities and job description for the Hostess/Host position at cascades of groveland?
As the first point in contact, Host/Hostess is to provide excellent customer service by greeting guests and escorting to their table. Host/Hostess is responsible for managing reservations and monitoring waiting times as well as assisting servers as needed.
Duties and Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Greet incoming and outgoing guests
- Manage reservations, provide accurate wait times and monitor waiting and seating list
- Escort guests to assigned dining or bar areas, provide chair assistance and menu presentation along with server’s name
- Maintain reception area, dining area and working areas clean at all times.
- Cater to guests who require extra attention (e.g. children, elderly, or for special occasions
- Answer incoming calls and address customers’ queries
- Assist servers as needed
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job entails frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear and stand. The employee is frequently required to reach, bend, stoop, shake, stir, pour, carry, push and lift objects up to 30 pounds. There is substantial repetitive motion of the wrists, hands and fingers.
Position Type and Expected Hours of Work
This is a non-exempt position. The work schedule will likely change throughout the year to accommodate the business needs of the property.
Travel
No travel is expected for this position.
Required Education and Experience
- Customer service experience
- Excellent customer service and communications skills
- Ability to follow all sanitation procedures
- Ability to work in a team atmosphere
- High school diploma or food safety training
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.