Program Manager II (Clackamas)

Job Overview

Location/Schedule: This position is located at Leland House, a residential treatment facility located in Oregon City, OR. The schedule for this position is generally Monday through Friday, business hours, but requires flexibility to accommodate program needs.

Position: Program Manager II

Program: Clackamas

Cascadia’s Mission and Vision:

Mission : Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision : We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description : Cascadia operates several licensed residential treatment homes for adults experiencing mental health challenges. Our homes provide psychiatric treatment, personal care, skills training, and case management. The goal is to prepare residents to live in a less restrictive environment. Referrals are accepted from counties and the state, typically for individuals leaving the state hospital. We operate sites in Multnomah County (N, NE, SE Portland) and Clackamas County (Oregon City, Gladstone).

Position Description: The Program Manager II is responsible for overseeing and maintaining day to day operations of a Residential Treatment Facility. Each program must operate in compliance with city regulations, state licensing standards, county requirements, internal policies and standards, and other applicable guidelines. This position has a leadership role in inter-agency program development and oversight. The Program Manager II will explore, evaluate and cultivate program development using research-based best practices or evidence-based models of care in specialized residential services settings. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Manager II understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

• Responsible for the daily management of the program including the provision of clinical and medical services.

• Monitor the overall effectiveness of the program. Assist in the implementation and evaluation of changes that increase the level of service, overall efficiency and reduction in costs. Operate in compliance with city regulations, state licensing standards, county requirements or other applicable guidelines and internal policies and standards.

• Establish annual operating budget, plan for revenue, and establish strategic goals for successful operation. Revise goals as circumstances dictate.

• Prepare site for initial licensure inspection and maintain all aspects of the site in accordance with the OARs governing residential treatment.

• Assist administrative and operations staff in developing policies and procedures to support operations throughout Cascadia’s residential programs.

• Assist community partners and stakeholders to resolve interagency and systems problems.

• Process referrals to the program, conducting screenings, communicate with referring parties and other stakeholders and facilitating move-ins.

• Prepare reports that reflect key data points for the Clinical Director and Senior Director or other stakeholders as required/requested.

• Provide training for residential services and support agency training for other licensed residential sites.

• Maintain research orientation and serve as the main link between program operations and the translation of best practices or evidence-based models of care into service delivery models utilized.

• Determine staffing requirements, recruit, hire and train staff. Establish work plans and priorities for staff members and assess the progress of staff members; take corrective action as needed. Conduct performance reviews for staff members.

• Lead and model crisis situation interventions in crisis situations as appropriate. Follow emergency protocols and procedures. Practice and demonstrate competency in avoidance, to prevent escalation and crisis situations or to neutralize crises in progress. Coordinate with the treatment team for interventions which support a trauma informed environment for clients/residents and staff.

• Document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities, as required.

• Responsible for tracking and maintaining all residential documents including Plans of Care, Structured Care Assessments, DLA-20s, and documents related to internal money management, food stamp processing and other entitlement benefits.

• Maintain safety of residents and property. Ensure cleanliness and sanitation of the facility.

• Serve as the authority for fire regulations and evacuation procedures; conduct regular fire safety drills with residents in compliance with facility policies and procedures.

• Maintain and preserve facilities, equipment and supplies working within agency fiscal policies.

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

• Demonstrate responsibility for safety of residents, staff and property; possess familiarity with fire regulations and evacuation procedures.

• Adhere to mandatory abuse reporting laws and HIPAA requirements.

• Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.

• Perform other duties as assigned.

Role Specific Responsibilities

• Perform the primary duties associated with Case Management, if needed, including completing Behavioral Health Assessments, Plans of Care and mental health treatment plans. May provide treatment or handle a small caseload.

• May be asked to chair or participle in at least two inter-departmental residential services committees.

• May be required to work a double shift if the need arises, due to the staffing requirements within each program.

• Create and implement staff trainings specific to the young adult population to be served at the Firefly site, if applicable.

Qualifications

Education:

• The incumbent must possess a Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. This position must demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in OAR 309-016-0005.

• QMHP is preferred: A Master’s Degree in a behavioral science field from an accredited college or university. Demonstrate the competencies to become credentialed as a Qualified Mental Health Professional (QMHP) as outlined in OAR 309-016-0005.

Experience: Two to four years of experience providing supervision is preferred. Professional experience working with adults with severe and persistent mental illness is also preferred.

Specialized Knowledge, Skills and Abilities:

• Understand recovery model, motivational interviewing, illness management and recovery, evidence based practices, and strength based case management philosophies and strategies.
• Operate computer hardware and software at a level needed to effectively perform job functions
• Enter data and retrieve data
• Prepare reports

Other:

• Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.
Able to perform CPR, First Aid, and properly use AED equipment. CPR/ First Aid certifications are required and must remain current.

Working Conditions

Work is performed in a residential treatment facility. The Program Manager II may be required to travel to other locations for meetings during the workday. Daily routines may be hectic and will likely require the employee to perform various of the site’s functions and, on occasion, perform the tasks of other employees as needed. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.

Physical Demands: Activities and structure support community integration assisting residents in continued growth for successful independent living. The Program Manager II must have the ability to assist residents in participating in a variety of services, as well as skill building outings and accessing community resources. The Program Manager II must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)