What are the responsibilities and job description for the IT Field Resource position at Cascadia Healthcare?
Job Type
Full-time
Description
We are looking to add a professional, personable, and passionate individual to our team as an IT Field Resource. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. IT Field Resources are expected to tackle requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees and the communities that we serve.
Salary : $60,000 DOE
Locations :
We are looking for candidates in or around :
Portland, OR
Duties and Responsibilities :
Provide on-site support to operating entities at multiple geographic locations
Set up and maintain computers and necessary peripheral devices
When necessary, perform password resets, and track via our ticketing system.
Install and configure appropriate software according to the needs of the field
Monitor and maintain local networks in ways that optimize performance and minimize down time
Ensure security and privacy of networks and computer systems
Provide training and guidance to users on how to operate software and computer equipment
Organize and schedule maintenance without deterring others from completing their work
Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
Identify computer or network equipment shortages and report to leaders for ordering
Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
Track issues to resolution and update tickets as needed
Update the field with issue resolutions or ETR
Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
Perform work as requested by the IT Manager and other related IT departments and field locations
Requirements
Minimum Requirements :
Associate degree or equivalent work experience supporting end users in an enterprise IT environment
CompTIA A (or equivalent) or ability to obtain certification in the first 90 days of employment
Advanced knowledge of the Windows operating system
Knowledge of network basics, M365 / O365, Active Directory, Cloud, and Microsoft admin tools
Advanced knowledge of troubleshooting processes for end user computing issues
Customer service and performance driven
Excellent communication skills
Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
Work independently on a day-to-day basis
Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
Able to read, write, speak, and understand the English language
A preferred candidate will possess some or all of the following :
Bachelor's degree in Information Technology or related field
Current Network or Security certification
Azure or other MCSE certification
Experience with Cisco Meraki
Experience with thin clients and virtual desktops
Experience with internet and phone systems
Experience in Healthcare IT
Demonstrated passion for developing new skills in the field of IT
Working Conditions :
Work in office areas, basements, network rooms (MDF / IDF), Telco Rooms, and other storage areas
Moves intermittently and frequently during working hours
Heavy "local" travel (75% plus). Drive distances up to 2 hours
Long distance vehicle or air travel (25% plus). Drive distances up to 6 hours as needed. Trip length can vary from overnight to up to two weeks, as needed for some scenarios. Schedules are subject to change
When necessary, works beyond regular working hours daily, weekends and holidays
Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
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