Administration - Concierge - Full Time

Concierge
POSITION SUMMARY
The Concierge contributes to our joyful and vibrant community by serving as the primary point of contact for residents, families, and visitors, ensuring a welcoming and hospitable environment. This role requires excellent communication skills, a friendly and approachable demeanor, and the ability to handle various administrative and service-related tasks efficiently.
ESSENTIAL JOB FUNCTIONS

• Assist residents, families, visitors, and employees proactively with questions or problems resulting in a positive experience
• Answers and directs phone calls in a professional manner.
• Manages incoming and outgoing mail and packages.
• Manages the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
• Responds to inquiries and/or tours when Community Relations Director, Executive Director; facilitate experiences/tours of community as needed.
• Assists with planning and organizing community events and activities.
• Communicates event details and updates to residents and families.
• Promotes and encourages residents to participate in activities.
• Follows and communicates company policies and procedures.
• Attends and participates in required meetings and trainings.
• Stays current on all system assigned tasks and duties.
• Performs other duties as assigned.

EXPERIENCE, QUALIFICATIONS & SKILLS

• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other community staff.
• Possesses special interest in, and a positive attitude about, working with seniors.
• Ability to read, write, speak and understand English.
• Demonstrates basic computer knowledge and ability and an aptitude to learn company applications.
• Pass a criminal background and fingerprint check.
• Meets all mandatory health requirements by State regulations.
• Ability to work independently (with minimum supervision)

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and or move up to 20 pounds.

WHAT WE OFFER

• Competitive Compensation Program - Actual pay rate will be calculated based on relevant years of experience and education/certification requirements.
• Shift differential for night shift employees
• Bonus
• Shift coverage bonus offered as needed
• Health Care
• Medical, Dental and Vision plans
• Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses. HSA account includes employer contribution
• Extra Benefits
• Sick time accrues at 0.025 hours for every hour worked, available for use after 90-days
• Paid time off accrual eligibility at 12 months starting at 0.0326 hours PTO accrued for every hour worked
• Floating Holiday: 0.04 hours accrued for every hour worked, up to 56 hours annually to be taken on the days most important to you, eligible upon hire
• Time worked on the following holidays is paid at 1.5 times your normal hourly pay: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and Christmas
• Up to 3 days Bereavement Leave
• Employer Paid Life Insurance
• Traditional and Roth 401(k) after 12 months and 1000 hours worked, semi-annual enrollment, with annual employer discretionary contribution
• Employee Assistance Program
• Cascadia Assistance Fund to provide financial help with hardships or continuing education