INSTALLATION SPECIALIST

Job Title:  Installation Specialist 

Location:  Bend, OR

Reports To:  Location Manager 

Brand/Segment:  Gathr Outdoors / Camp Segment / Cascadia Vehicle Tents

ABOUT THE COMPANY:  Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global company who designs and manufactures outdoor products and sporting goods. Each of Gathr’s core business platforms are recognized leaders in their respective markets and are trusted partners to some of the world’s most recognizable brands and retailers.

Gathr’s business segments include CAMP (Klymit, Rightline Gear & Cascadia Vehicle Tents), OUTDOOR (GCI Outdoor & ORCA Coolers) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment is tasked with providing industry-leading product development, engineering, design and customer service/support to its worldwide customer base.

At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...Everyone is welcome at our camp!

ABOUT THE POSITION:  This position is responsible for the receiving, handling, storing, picking, and packing activities, with the expectation of excellent customer service and quality standards being met at every turn. Must have exceptional attention to detail, the ability to track multiple facets of the warehouse at any given time to achieve and maintain inventory accuracy, and the ability to coordinate orders, track shipping times, and fulfill all product orders successfully. This position will also frequently be responsible for the installation of products onto customers vehicle, with the explicit expectation that all installations be completed with the utmost care and professionalism. 

Some of the essential functions and responsibilities of this position are to be able to receive, input, sort, load, and unload products, organize stock, maintain inventory, process, pack, and ship orders with a high attention to detail, inspect products for defects and report damages as needed, maintain a safe and healthy work environment, following all standards and procedures and complying with all legal regulations. When installing products onto customer vehicles it is imperative to maintain a professional attitude with sincerity and enthusiasm, effectively handle tense situations, and promptly resolve customer complaints to ensure maximum client satisfaction. This position must be able to create rapport with customers, explain the use and functionality of products, and thoroughly answer customer questions, always striving to create an excellent customer experience and lasting positive impression.

RESPONSIBILITIES:  

Installations 

• Thoroughly inspect customer vehicle, preferably with the customer
• Document any existing damage on the Vehicle Inspection Sheet
• Install, or assist customer with self-installing requested products
• Employ utmost care and professionalism throughout installation process
• Keep installation area tidy and free of debris at all times
• Gather all pertinent information prior to scheduling installation
• type of rack
• type of vehicle, etc. 
• Accurately quote install pricing based on install parameters

Showroom 

• Help maintain orderly presentation of products, signage, and displays

Customer Service 

• Assist with answering phones
• Answering customer questions
• Any and all customer and employee interactions are to be courteous and respectful with the highest level of professionalism. 
• Voicemail and e-mail messages are to be responded to as quickly as possible throughout the day, even if just to notify the customer that their communication was received and being addressed.

Inventory Control

• Monitor inventory levels at all times
• Ensure counts are accurate
• Verify inventory levels for other locations as necessary, 
• Report product on hand and/or committed 

Quality Assurance

• Assist with opening new containers
• Set up new products 
• Inspect and test all new products

Shipping

• Ensure all orders are fulfilled in a prompt and timely manner 
• Build new pallets to replace old or broken ones as needed
• Manage materials for packaging
• skids
• screws
• bolts
• lumber, etc. 
• Assist with claims process, including warranty issues
• Ensure claims are closed in the most timely fashion possible
• Gather photos
• Quarantine items 
• Move items into outlet once claim has been completed

Space Management

• Ensure warehouse is kept clean, organized, and tidy at all times
• Assist with the review and preparation of workflow
• Assist with management of  space requirements
• Monitor equipment layout 
• Ensure productivity, quality and customer service standards are consistently being met

Equipment Maintenance

• Assist with inspecting equipment, tools, and machinery regularly
• Perform general maintenance as needed 
• Properly trained and/or certified as required by law
• Maintain current certifications
• Submit current certifications to management for personnel file

Out of Scope Projects

• Must willingly step into other projects as necessary
• Assistance in the showroom
• Customer pick ups and/or installations
• Tent repairs
• Duties as requested by management.

QUALIFICATIONS/REQUIREMENTS: 

• 3 years of warehouse experience
• Basic experience with use of hand tools
• Mechanical inclination and problem solving skills

SKILLS/PERSONAL QUALIFICATIONS:

• Ability to work in a fast-paced environment and adapt quickly to change, demonstrates learning agility with desire to grow and develop
• Leverages creative thinking, problem solves and generates successful solutions through strategic agility
• Ability to build credible, effective relationships
• Team player with a growth, development and challenge accepted mindset
• Excellent verbal and written communication and interpersonal skills
• Analytical with reporting fundamentals and quality decision making skills
• Excellent customer focus with professional presence
• Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects
• Basic computer skills, with a knowledge of NetSuite most advantageous
• Some familiarity with Warehouse Management Systems beneficial

EDUCATION AND CERTIFICATIONS:

• Some familiarity with Warehouse Management Systems
• Current Forklift Certification
• Knowledge of current OSHA mandates and regulations 

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate effectively with team members, candidates and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information.
• Repetitive motions such as lifting and turning 
• Required to lift, retrieve or reposition products weighing up to 50 pounds. 
• Must be able to safely navigate the production facility, OSHA compliant.  Normally this person is standing or walking around the facility interacting with team members.  Appropriate shoes for standing on concrete flooring is recommended.

WORK ENVIRONMENT:

• Works in warehouse & office environments. The noise level in the facility is usually moderate.

Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.