Call Center Professional

Cascella & Sons Construction Corp. is looking to hire Contact Center Professionals.

Do you like talking to people?

Are you comfortable on the phone?

Would you like to work for an established remodeling company that has a supportive work environment? If so, please read on!

This position earns a competitive wage of $15.00 - $18.00 per hour plus bonus pay

If this sounds like the right opportunity for you, Apply today!

ABOUT CASCELLA AND SONS

Cascella & Sons Construction Corp. is a licensed and insured remodeling and restoration company that specializes in all phases of residential construction as well as light commercial construction. We have been in business for nearly 33 years now, priding ourselves on quality workmanship, expertise, and dedication to total customer satisfaction. We staff highly trained professionals who meet the needs and exceed expectations in every aspect of our construction projects. Cascella & Sons employees show genuine dedication to the goals that are set by our organization.

Cascella & Sons handles a wide range of projects, including new homes, additions, dormers, and extensions, and specializes in high-end interior and exterior remodeling. We install windows, decking, stonework, siding, and roofing, as well as kitchens, bathrooms, and basements, to name a few. Our customers want the peace of mind that comes with knowing that their contractor runs a proper, high-quality operation. Clients also appreciate the fact that Cascella & Sons can translate unique ideas into functional projects that appeal to the well-informed homeowner. Our philosophy of keeping the client happy well after the sale may explain why over 60% of the company's business comes from repeat customers and referrals.

Website: https://www.cascellaandsons.com

A DAY IN THE LIFE OF CONTACT CENTER PROFESSIONAL

As a Contact Center Professional, you become a pro at generating appointments for our design consultants. Each day, you make calls to homeowners. Cheerfully, you deliver our scripted pitch, adjusting it as needed to meet the needs of each individual client.

You practice active listening and carefully build trust between yourself and the customer. Then, you obtain the client's information, including names, addresses, and phone numbers, and set appointments for our design consultants utilizing our predetermined criteria. Additionally, you make calls to confirm appointments and to ensure customer satisfaction. You love working with people and take pride in completing successful calls!

RESPONSIBILITIES

· Responsible for overseeing and leading the call center daily

· Set targets/Goals/KPI’s for all call center team members

· Schedule and organize shift patterns for other team members to ensure goals and KPI's are met

· Evaluate daily, weekly, monthly performance

· Understand organization’s products, services, procedures and guidelines and communicate clear expectations to all team members

· Prepare production forecasts for the call center

· Monitor all calls to ensure that procedures and quality standards are achieved

· Facilitate and organize training sessions for team members

· Conduct regular performance reviews for call center team members

· Submit reports to management and seek new ideas and strategies to improve performance at the center

· Keep up with trends and happenings in the industry and ensuring adherence to industry standards

· Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

· Other tasks needed or assigned by management

Qualifications and Skills

• Previous experience in the Home Improvement industry is preferred
• Previous leadership position in a call center or comparable setting
• Outstanding verbal and written communication skills
• Must be detail-oriented
• Must have the ability to produce and adapt in a fast-paced environment
• 2-5 years of outbound call center experience is preferred
• Proficient with Microsoft Office Suite
• Strong Communication Skills

WORK SCHEDULE

This position is full-time and typically works 11 am to 7 pm Monday- Friday, and Saturday with some weekend shifts.

ARE YOU READY TO JOIN THE GROWING CASCELLA & SONS CONSTRUCTION FAMILY?

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15 - $18