What are the responsibilities and job description for the Warranty Analyst position at Casco Automotive Group - An Amphenol Company?
JOB SUMMARY
The Warranty Analyst will be responsible for diagnosing and troubleshooting functional issues on the returned warranty and plant rejects from OEMs.
KEY RESPONSIBILITIES
- Conduct detailed failure analysis investigations on the returned products from OEM or Casco entities (tear down analysis with measurements of component, analysis electrical schematic on PCBA).
- Develop and implement plans for addressing root causes of failures.
- Prepare accurate and timely reports presentations for internal and external stakeholders from failure analysis and warranty data analysis.
- Ensure all issues are properly recorded in the internal database with detailed analysis results.
- Create, update and actively improve documents related to instruments, test stands (designing of equipment) and workflows in the laboratory.
- Collaborate with cross-functional teams (engineering, plant entities and suppliers) to identify and resolve failure trends and improved product or equipment used by Quality.
- Perform risk assessments to prevent future failures.
- Provide prompt and accurate feedback to customers, asking customers targeted questions to quickly understand the root of the problem.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Hardware, Software Developers).
- Prioritize and manage several open issues at one time.
EDUCATION AND EXPERIENCE REQUIREMENTS :
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
WORK ENVIRONMENT :
SAFETY :
