ATM Field Service Technician

Job Summary

The Service Technician position is a main function of Case Financials’ service division. These individuals are the face of the Case Financial corporation and as such be tasked with maintaining a high level of quality, excellence, and professional appearance throughout their duties in the field. Service Technicians are responsible for a variety of tasks with their main function residing around the installation/bring live of equipment, on-site maintenance, tech support, and customer training. ATM Technicians will be installing and servicing NCR, Hyosung, Diebold and Triton machines.

Responsibilities and Duties

- Install a wide range of ATM’s and TCR’s.

- Testing and commissioning, troubleshooting complex issues and communication with customers to resolve issues.

- Gathering equipment, parts, and supplies for maintenance or installation activities.

- Maintaining proper parts inventory levels in vehicle for service calls.

- Properly transferring parts between inventories and warehouses.

- Diagnose & repair equipment malfunctions.

- Provide phone tech support when available.

- Make calls to customer prior to service calls to try and alleviate issues over the phone.

- Report accurate records of hours and materials used via our Remote Tech phone app.

- Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.

- Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.

- Plan ahead to minimize time onsite and prevent multiple trips.

- Act in a leadership capacity when onsite with newer or less experienced employees.

- Keep up to date with all licensing, permits, and educational needs as they apply to your responsibilities (i.e. class A, B, C, D drivers licenses, low voltage permits, etc.).

- Train customers to utilize any newly installed equipment when needed.

- Keep Service Dispatch Operator informed of any changes in plans or issues that arise during installations.

- Utilize eAutomate/Remote Tech, Enterprise, and any additional project management/workflow software systems to accurately track your jobs, schedule, mileage, and other activities.

- Work closely with Service Dispatch Operator to coordinate service calls.

- Take your turn on the After-Hours Emergency Dispatch rotation.

- Perform additional functions incidental to service technician activities.

- Other duties as assigned.

Working conditions

- Warehouse Assignments

- Field Assignments

- Rare Overnight Travel Assignments

- Overtime as Necessary

Physical requirements

A Service Technician position will lead them to participate in some tasks traditionally associated with physical labor including:

- Standing, crouching, or kneeling for extended period of time

- Climbing and working on ladders

- Lifting heavy objects repeatedly (over 50 lbs.)

- Various Physical Tasks

Qualifications and Skills

- Education: High School Diploma, GED, or other equivalent

- Three years material installations experience, or 5 years of other applicable experiences

- Good interpersonal and communication skills

- Proven record of punctuality

- Intermediate electrical & mechanical skills

- Flexible schedule

- Team-oriented attitude

- Ability to work under pressure

- Systems-oriented thinker

- Networking & software background is a plus

Benefits

Full benefits including Health, Dental, 401K, Company contributes to your retirement plan, Profit Sharing, PTO, Sick Pay, etc.

Please reply to this post with your resume, contact information and any other applicable information.
Any offers will be contingent on pre-employment drug screening and clean driving history.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: On the road