What are the responsibilities and job description for the Director of Leadership Annual Giving and Donor Experience position at Case Western Reserve University?
Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $70,000 and $90,000, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
The director of leadership annual giving and donor experience will have primary responsibility for the planning and implementation of leadership annual giving fundraising for the university's central programs, focusing on individual giving at the leadership annual giving level ($10,000 to $99,999). The director will also lead the university's donor experience officer program with responsibility for the entire fundraising cycle from identification through stewardship for donors under $10,000 university-wide. The donor experience program will play a vital role in increasing the university's volume of gifts and donors as well as retention of annual giving donors impacting revenue to a multitude of programs and funds across the university. Functioning as a member of the central development team, the director will work in partnership with school and college development colleagues to raise the school's local, regional, state, national and international support and build the university's major gift pipeline.
Essential Functions
Perform other duties and responsibilities as assigned. (<1%)
CONTACTS
Department: Daily contact with the executive director, directors, and manager of department. Contact with staff as required to perform essential functions.
University: Contact with the college and professional school development staff, directors of administrative departments, faculty and staff as required to perform essential functions.
External: Contact with donors, alumni, parents, friends of the university and vendors.
Students: Infrequent contact with undergraduate, graduate, and professional students as required to perform essential functions.
SUPERVISORY RESPONSIBILITY
Direct supervision of three donor experience officers.
Qualifications
Experience: 7 or more years work experience; 3 years in development, engagement, or related field. Experience in non-profit organizations or higher education is preferred.
Education: Bachelor's degree required; advanced degree preferred.
Required Skills
General office environment; occasional nights and weekend hours will be required.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
The director of leadership annual giving and donor experience will have primary responsibility for the planning and implementation of leadership annual giving fundraising for the university's central programs, focusing on individual giving at the leadership annual giving level ($10,000 to $99,999). The director will also lead the university's donor experience officer program with responsibility for the entire fundraising cycle from identification through stewardship for donors under $10,000 university-wide. The donor experience program will play a vital role in increasing the university's volume of gifts and donors as well as retention of annual giving donors impacting revenue to a multitude of programs and funds across the university. Functioning as a member of the central development team, the director will work in partnership with school and college development colleagues to raise the school's local, regional, state, national and international support and build the university's major gift pipeline.
Essential Functions
- Manage a portfolio of 175 prospects consisting of alumni, parents, and friends with a giving potential in the range of $10,000-$99,999; develop and implement strategic cultivation and solicitation strategies for each. Take a leadership role in building the university;s major gift pipeline by advancing leadership annual giving donors with higher capacity and interest toward larger commitments. Take the lead on gift solicitations and incorporate leadership and colleagues when necessary. (60%)
- Design, implement and evaluate an annual giving donor experience officer program. Develop and implement strategic cultivation and solicitation strategies for donors of less than $10,000 annually using in-person, direct-engagement, and digital tactics and tool. Set goals for donor experience officers and manage their performance. Coach donor experience officers to identify annual giving donors with inclination and capacity to make major or planned gifts. Work collaboratively with school-based development teams to understand and convey fundraising priorities. (25%)
- Design compelling donor proposals and program materials for use in solicitations. Track, analyze, and report all leadership annual fund donor activity and benchmark rates of success over time. Collaborate with school-based leadership annual giving staff on strategies for using annual giving societies to increased giving. (10%)
Perform other duties and responsibilities as assigned. (<1%)
CONTACTS
Department: Daily contact with the executive director, directors, and manager of department. Contact with staff as required to perform essential functions.
University: Contact with the college and professional school development staff, directors of administrative departments, faculty and staff as required to perform essential functions.
External: Contact with donors, alumni, parents, friends of the university and vendors.
Students: Infrequent contact with undergraduate, graduate, and professional students as required to perform essential functions.
SUPERVISORY RESPONSIBILITY
Direct supervision of three donor experience officers.
Qualifications
Experience: 7 or more years work experience; 3 years in development, engagement, or related field. Experience in non-profit organizations or higher education is preferred.
Education: Bachelor's degree required; advanced degree preferred.
Required Skills
- Track record of closing a high volume of gifts of $10,000 .
- Knowledge of strategies and tactics proven to improve donor retention and upgrade.
- High degree of energy, creativity, flexibility, organization, and interpersonal skills as well as excellent verbal and written communication skills required.
- Available to work outside of regular office hours as required.
- Must be able to work both independently and collaboratively with colleagues. Demonstrated ability to collaborate with all levels of staff, donors, and prospective donors. Ability to interact with colleagues, supervisors, and customers face to face and digitally.
- Computer proficiency (including Microsoft Office) and the ability to learn new programs. Proficiency working in CRMs and data visualization platforms.
- Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
- Ability to meet consistent attendance.
General office environment; occasional nights and weekend hours will be required.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Salary : $70,000 - $90,000
