What are the responsibilities and job description for the Testing Coordinator position at Case Western Reserve University?
Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
Working under general direction, the Testing Coordinator performs a variety of duties to ensure the smooth operation of the office. Duties include facilitating testing for Case Western Reserve University students registered with accommodations and administering exams in Accommodated Testing and Services, as well as providing administrative support for the office.
As a student affairs professional at Case Western Reserve University, this position will be expected to contribute to a welcoming community, focus on the well-being of others, and encourage curiosity among those we serve.
Essential Functions
Department: Daily contact with the Senior Assistant Director of Accommodated Testing to communicate student requests, issues pertaining to accommodate testing procedures and testing activities. Regular contact with Disability Resources staff regarding student testing accommodations.
University: Frequent contact with staff, faculty, and other departmental staff regarding accommodated testing and services; to gather additional student information, inquire about testing material, and return to a faculty for clarification or if a student has a question about a test that needs an immediate answer.
External: Infrequent contact with outside constituents inquiring about the services provided by the Office of Accommodated Testing Services.
Students: Daily contact with undergraduate, graduate, and professional students taking accommodated exams and maintaining the students¿ confidentiality along with being compliant with Section 504 and the Americans with Disabilities Act.
SUPERVISORY RESPONSIBILITY
None.
Qualifications
Experience: 3 to 5 years of related experience in customer service with a preference for experience working with individuals with disabilities.
Education: High school education required; some college preferred.
Required Skills
Typical office environment. The work schedule is Monday through Friday, with expectation of working outside typical office hours to include early morning or late day after 5 p.m. based on testing volume. The employee will perform repetitive motion using computer mouse and keyboard to type.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
Working under general direction, the Testing Coordinator performs a variety of duties to ensure the smooth operation of the office. Duties include facilitating testing for Case Western Reserve University students registered with accommodations and administering exams in Accommodated Testing and Services, as well as providing administrative support for the office.
As a student affairs professional at Case Western Reserve University, this position will be expected to contribute to a welcoming community, focus on the well-being of others, and encourage curiosity among those we serve.
Essential Functions
- Organize and coordinate testing accommodations for undergraduate, graduate, and professional students registered with Disability Resources, completing the necessary steps that ensure that the testing services provided are compliant with Section 504 and the Americans with Disabilities Act, maintain the confidentiality of the students using accommodations, provide the individualized testing requirements of each student, and maintain the testing requirements of faculty. Prepare test materials, including the download of files to print, packaging of tests in envelopes according to specific courses/instructors and accurate labelling of the packages with pertinent information to ensure the correct exam is distributed. Preserve the academic integrity of the testing process. This includes simultaneously monitoring activities for multiple separate testing rooms via closed-circuit cameras, watching for prohibited activity or items that violate the university academic integrity policies and being attentive to the timing of exams by calling stop time when necessary. Work independently, Monday through Friday, outside of traditional office hours for extended testing schedules. This will include early morning and beyond 5 p.m. (60%)
- Communicate student inquiries to faculty via email or phone during exams/quizzes. Communicate to students¿ responses to questions as well as distribute faculty-initiated test corrections to students in a timely, professional manner. Alert faculty of completed exams in a timely manner and respond in a polite, confidential manner when faculty express concerns or ask questions about the accommodated testing process and about individual students. (30%)
- Maintain accurate, confidential test status records, refer to records to answer questions, and build reports for staff meetings and scorecards, using the Accessibility Information Management (AIM), a web-based program that assists the department in maintaining accurate and timely accommodated testing that is compliant with Section 504 and the Americans with Disabilities Act. (5%)
- Perform other duties as assigned. (5%)
Department: Daily contact with the Senior Assistant Director of Accommodated Testing to communicate student requests, issues pertaining to accommodate testing procedures and testing activities. Regular contact with Disability Resources staff regarding student testing accommodations.
University: Frequent contact with staff, faculty, and other departmental staff regarding accommodated testing and services; to gather additional student information, inquire about testing material, and return to a faculty for clarification or if a student has a question about a test that needs an immediate answer.
External: Infrequent contact with outside constituents inquiring about the services provided by the Office of Accommodated Testing Services.
Students: Daily contact with undergraduate, graduate, and professional students taking accommodated exams and maintaining the students¿ confidentiality along with being compliant with Section 504 and the Americans with Disabilities Act.
SUPERVISORY RESPONSIBILITY
None.
Qualifications
Experience: 3 to 5 years of related experience in customer service with a preference for experience working with individuals with disabilities.
Education: High school education required; some college preferred.
Required Skills
- Experience in using Microsoft Office (including PowerPoint) and Google Apps. Ability to learn to use HCM, SIS, and Canvas; as well as assistive technology.
- Must learn the testing process, and become proficient in the use of the Accessible Information Management (AIM).
- Ability to interact with individuals with disabilities.
- Strong customer service skills, ability to multi-task in a fast-paced work environment, work as a member of a team, be detail oriented, be able to communicate issues clearly, and maintain a positive welcoming attitude.
- Ability to exercise discretion with confidential materials and information.
- Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
- Ability to interact with colleagues, supervisors, and customers face to face.
- Ability to meet consistent attendance.
Typical office environment. The work schedule is Monday through Friday, with expectation of working outside typical office hours to include early morning or late day after 5 p.m. based on testing volume. The employee will perform repetitive motion using computer mouse and keyboard to type.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Salary : $19
