Field Service Technician

Casella Construction is seeking to hire a Field Service Technician to join our Maintenance team in Pittsford, Vermont. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment in the field. The ideal candidate will have a strong mechanical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Responsibilities:

• Perform installation, maintenance, and repair of heavy equipment, including diesel engines, hydraulic systems, electrical systems, and other mechanical components.
• Inspect, diagnose, and troubleshoot mechanical, electrical, hydraulic, and pneumatic issues on heavy equipment. This includes using ECM (Engine Control Module) diagnostic tools to identify and resolve engine performance issues.
• Perform metal fabrication tasks such as cutting, shaping, and welding to repair or modify equipment components.
• Provide excellent customer service by effectively communicating with clients, explaining repairs, and ensuring customer satisfaction.
• Maintain accurate records of service calls, including work performed, parts used, and time spent on each job.
• Source and order necessary parts for repairs, manage inventory of replacement parts, and ensure tools and equipment are well-maintained.
• Follow all safety protocols and guidelines, including the use of personal protective equipment (PPE) and adherence to Occupational Safety and Health Administration (OSHA) standards. Additionally, comply with Mine Safety and Health Administration (MSHA) requirements when working in mining environments.
• Travel to various job sites to perform on-site repairs and maintenance, often requiring flexibility and adaptability to different working conditions.
• Consult equipment operating manuals, blueprints, and drawings to understand equipment specifications and repair procedures.
• Perform scheduled maintenance tasks, such as cleaning and lubricating parts to ensure optimal equipment performance.
• Overhaul and test major components, such as engines, hydraulic systems, and electrical systems.
• Disassemble and reassemble heavy equipment and components as needed for repairs.
• Maintain logs of equipment condition and work performed to ensure accurate service records.
• Training requirements, both in person and online, as needed or required.

Qualifications:

• High school diploma or equivalent; technical training in heavy equipment repair is preferred.
• Minimum of 3-5 years of experience in heavy equipment maintenance and repair.
• Proficiency in using diagnostic tools, hand tools, and power tools; strong understanding of mechanical, electrical, and hydraulic systems. Experience with ECM diagnostics and metal fabrication is highly desirable.
• Relevant certifications in heavy equipment repair and maintenance are a plus.
• Ability to lift heavy objects, work in various weather conditions, and perform physically demanding tasks.
• Certifications in heavy equipment or diesel mechanics.
• Proficiency in advanced diagnostic tools and software for troubleshooting complex issues, including Advanced CAT Diagnostics.
• Training in hydraulic and pneumatic systems repair.
• Strong communication skills for effective customer interaction and teamwork.
• Ability to work in various weather conditions and environments, including remote and potentially hazardous locations.
• Previous experience working in the field with heavy equipment, particularly in industries such as construction, mining, or agriculture.
• Completion of OSHA 511 Occupational Safety and Health Standards for General Industry.
• Preferred Certifications:
• HAZWOPER (Hazardous Waste Operations and Emergency Response)
• OSHA 10 and OSHA 30
• Class B Commercial Driver's License (CDL)
• Welding Certification

Attributes:

• Strong understanding of mechanical systems and components.
• Ability to diagnose and troubleshoot complex issues efficiently.
• Skilled in using diagnostic tools, hand tools, and power tools.
• Meticulous in performing repairs and maintenance tasks.
• Excellent communication skills to interact with clients and explain repairs.
• Capability to lift heavy objects and work in various weather conditions.
• Knowledge of safety protocols and compliance with OSHA and MSHA standards.
• Flexibility to travel to different job sites and work in diverse environments.
• Ability to work collaboratively with other technicians and staff.
• Willingness to pursue ongoing training and certifications to stay updated with industry advancements.

Casella Construction offers a competitive salary along with a comprehensive benefits package that includes medical, dental, vision, long and short-term disability, supplemental insurances, and 401(k) retirement options including a company match.

About our Company:

Joseph Casella and John Casella II are the second generation of the Casella family, carrying on a legacy that was built on hard work, grit, determination, and most of all, innovation. Together with a team equally committed to exemplifying the highest industry standards, and reinventing systems to create effective solutions when old methods no longer serve new thinking, Casella Construction has evolved to become an industry-leading company in the field.

Our strength is in our team, who we continue to invest in and depend on to help expand critical areas of our business, including heavy highway construction, demolition, utility installation, environmental contracting, commercial site development, land management, aggregate, transportation, and fleet maintenance.

Casella Construction’s success is attributed to our employees’ love of the industry, our leadership’s drive to remain at the forefront of technology and environmental stewardship, and our collective ability to thrive in dynamic situations.