What are the responsibilities and job description for the Customer Experience Manager position at Casella Waste Systems Inc.?
Our Vision
Casella Waste Systems Inc. is dedicated to providing exceptional service to our customers while maintaining a commitment to environmental sustainability and community engagement. We believe that our employees are our greatest asset and strive to create a positive and inclusive work environment.
Job Overview
The Dispatcher role is a key position within our operations team, requiring strong communication and problem-solving skills. As a Dispatcher, you will be responsible for coordinating the utilization of drivers, trucks, and containers to create capacity and maximize productivity. This role involves working in a fast-paced environment and prioritizing tasks effectively to ensure maximum productivity.
Key Responsibilities
* Dispatch drivers to calls as they are received, using information on customer needs, driver locations, and loads
* Manage route schedules to ensure efficient use of resources
* Analyze data to identify opportunities for improvement and implement changes to increase productivity
* Collaborate with other departments to resolve issues and improve overall performance
Requirements
* High school diploma or equivalent required
* Previous dispatch experience preferred
* Excellent problem-solving and analytical skills, as well as ability to work in a team environment
Benefits
Casella Waste Systems Inc. offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as flexible spending accounts and 401(k) matching.
Casella Waste Systems Inc. is dedicated to providing exceptional service to our customers while maintaining a commitment to environmental sustainability and community engagement. We believe that our employees are our greatest asset and strive to create a positive and inclusive work environment.
Job Overview
The Dispatcher role is a key position within our operations team, requiring strong communication and problem-solving skills. As a Dispatcher, you will be responsible for coordinating the utilization of drivers, trucks, and containers to create capacity and maximize productivity. This role involves working in a fast-paced environment and prioritizing tasks effectively to ensure maximum productivity.
Key Responsibilities
* Dispatch drivers to calls as they are received, using information on customer needs, driver locations, and loads
* Manage route schedules to ensure efficient use of resources
* Analyze data to identify opportunities for improvement and implement changes to increase productivity
* Collaborate with other departments to resolve issues and improve overall performance
Requirements
* High school diploma or equivalent required
* Previous dispatch experience preferred
* Excellent problem-solving and analytical skills, as well as ability to work in a team environment
Benefits
Casella Waste Systems Inc. offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as flexible spending accounts and 401(k) matching.
