Bilingual Outreach & Engagement Specialist

Job Description

Job Description

Job Title : Bilingual Outreach Engagement Specialist

Job Summary :

We are in search of an Outreach and Engagement Specialist to become part of our Supervised Release Program (SRP) team. The ideal candidate will develop and implement strategies for outreach and engagement to establish relationships with a variety of communities, organizations, and stakeholders. The objective of this position is to promote the mission, programs, and services of our organization, and to cultivate collaborations and partnerships that further our objectives.

Your role is vital in skillfully motivating and empowering them to leverage their strengths and enact positive life changes, all while adhering to court mandates. Our program is inclusive of all gender identities and sexual orientations. SRP participants, who face significant behavioral health challenges, have not been convicted of any crime and are only minimally required to participate in program services. The SRP utilizes the pretrial supervision period, typically 5-6 months, to help participants establish personal goals and access services that lead to significant life improvements, fulfilling court requirements and preventing further detention.

Salary : The salary range for the Outreach & Engagement Specialist role is $48,925 (non-certified) - $53,560 (certified) per year.

Shift Hours : This position is full-time working Monday through Friday from 9 : 00 am to 5 : 00 pm

Location Address : 163-18 Jamaica Avenue, Suite 504, Jamaica, N.Y. 11432

Workplace Flexibility :   Flexible

What you will be doing :

• Assist in bolstering supervision and case management efforts by working alongside pretrial clinical coordinators and case managers. Provide services directly within community settings—such as participant homes, shelters, streets, provider locations, courthouses, and other local venues—through both planned and impromptu outreach / engagement visits to address issues concerning the participant.
• Actively foster engaging relationships with individuals at risk of poor engagement and compliance in pretrial supervision by collaborating with community members to meet both formal and informal needs.
• Carry out outreach independently and alongside pretrial staff to identify participants and establish trustful relationships that encourage compliance with pretrial supervision release conditions.
• Promptly address requests from designated Case Coordinators to carry out community outreach visits for participants who have missed appointments, in order to offer reengagement support.
• Serve as a bridge between high-risk participants and pretrial supervision staff by fostering trustful and efficient relationships. Be an active resource, meeting participants within the community to address their needs.
• Employ motivational interviewing training skills for problem-solving, advocating, and managing progressively complex tasks associated with participant engagement, adherence to mandated appointments, and court dates.
• Cultivate a comprehensive understanding of the neighborhoods where participants reside by familiarizing yourself with both informal community resources and those for street homeless participants. Engage in networking with key stakeholders, including both formal and informal entities, to bolster the success of community outreach efforts.
• Act as an advocate and liaison for participants, providing direct in-person support while navigating social services.
• Deliver culturally competent and anti-racist services by 1) adhering to CASES' policies and providing outstanding engagement services to meet the needs of youth, young adults, adults, and individuals with behavioral health challenges, and 2) ensuring responsiveness to the race, ethnicity, sexuality, gender, and criminal legal history and current legal status of program participants.
• Engage in supervision, case analysis, and team meetings to enhance expertise and foster a holistic team approach to serving participants with complex needs. This process should promote the development of skills in motivational interviewing, trauma-informed care, outreach, and brief intervention techniques, all while emphasizing the importance of self-care.

What we are looking for :

Additional, preferred skills we are looking for but are not required :

Employee Benefits :

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including :

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday through Friday from 9 : 00am to 5 : 00pm ET.

35 hours per week excluding breaks.

Salary : $53,560