What are the responsibilities and job description for the Busser/Food Runner - Restaurant Juliette @ Willa Hotel position at Casetta Hotels?
About: Casetta is a hospitality brand personalizing the boutique leisure experience with elevated service and design. We are a team of hotel lovers with the common goal of breathing new life into storied properties by embracing a localized, timeless design and art focused approach. We balance restoration and renovation, preserving historic integrity while designing with the future in mind. Through curated partnerships and programs, our hotels have unique personalities that engage both locals and guests, creating a memorable experience.
We create and operate hotels in places we love to visit! Our portfolio includes Casa Cody in the heart of iconic Palm Springs, The Pearl Hotel in San Diego, Hotel Marina Riviera in Big Bear Lake as well as The Surfrider in Malibu. Coming later this year we will open Hotel Willa in Taos, New Mexico, and Hotel Lucille in the heart of Los Angeles in the neighborhood of Silverlake. A project in upstate New York in the town of Hudson kicks off this summer. The portfolio is expanding at an intentional yet fast pace.
Reporting to: Restaurant Supervisor-Manager / Restaurant General Manager
Summary of Position: A busser is responsible for maintaining cleanliness and organization in the dining area by clearing tables, resetting them for new guests, and assisting servers with refills and food delivery. They help ensure a smooth and efficient dining experience for customers by keeping the restaurant clean and organized.
Responsibilities:
- Supervise and coordinate front-of-house and back-of-house staff.
- Ensure excellent customer service and handle guest inquiries or complaints.
- Assist with scheduling, training, and mentoring employees.
- Monitor food quality, presentation, and adherence to health and safety regulations.
- Oversee cash handling, sales, and financial transactions.
- Assist in inventory management, ordering supplies, and controlling costs.
- Maintain cleanliness and organization in the restaurant.
- Support management in enforcing policies and ensuring smooth operations.
Requirements:
- Excellent communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and order.
- Physical stamina to stand for long periods and carry trays.
- Previous restaurant or customer service experience preferred.
Physical Requirements:
- Prolonged periods standing or walking.
- Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.
The job description will also include any other tasks as directed by the Company.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
Ability to Relocate:
- Taos, NM 87571: Relocate before starting work (Required)
Work Location: In person
