What are the responsibilities and job description for the Front Desk Agent position at Casetta Hotels?
About: Casetta is a hospitality brand personalizing the boutique leisure experience with elevated service and design. We are a team of hotel lovers with the common goal of breathing new life into storied properties by embracing a localized, timeless design and art focused approach. We balance restoration and renovation, preserving historic integrity while designing with the future in mind. Through curated partnerships and programs, our hotels have unique personalities that engage both locals and guests, creating a memorable experience.
We create and operate hotels in places we love to visit! Our portfolio includes Casa Cody in the heart of iconic Palm Springs, The Pearl Hotel in San Diego, Hotel Marina Riviera in Big Bear Lake as well as The Surfrider in Malibu. Coming later this year we will open Hotel Willa in Taos, New Mexico, and Hotel Lucille in the heart of Los Angeles in the neighborhood of Silverlake. A project in upstate New York in the town of Hudson kicks off this summer. The portfolio is expanding at an intentional yet fast pace.
Reporting to: Rooms Supervisor / Hotel Manager
Summary of Position: A Hotel Front Desk Agent shall serve as our guests’ first point of contact and manage all aspects of their accommodation.
Responsibilities:
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Anticipate and address guests' service needs.
- Upsell additional facilities and services, when appropriate.
- Maintain confidentiality of proprietary information.
- Ensure uniform and personal appearance are clean and professional.
- Maintains the cleanliness and neatness of the front desk area.
- Assists guests in the selection and preparation of specialty coffee beverages and the purchase of beverages, and prepared food, like cookies, pastries and muffins.
- Comply with health and safety regulations.
- Taking inventory and replenishing items in display areas.
Requirements:
- Previous hotel-related experience desired.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 15 pounds at times.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.
The job description will also include any other tasks as directed by the Company.
Job Types: Full-time, Part-time
Schedule:
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Taos, NM 87571: Relocate before starting work (Required)
Work Location: In person
