Operations Manager

About Casey Howard Interior Design

Casey Howard Interior Design is a full-service boutique design studio specializing in residential and hospitality projects. Based in the heart of Danville, California, CHID works throughout the San Francisco Bay Area, Napa Valley, Marin County, Silicon Valley, and beyond. Casey Howard Interior Design merges approachable and classic design with the unexpected and provocative, creating spaces that are simultaneously sophisticated, functional, and edgy.

About The Role

The Operations Manager is responsible for overseeing the day-to-day operational functions of the design studio, ensuring efficiency and organization across all processes. This role also includes managing procurement-related tasks, supporting sourcing, and coordinating installations. The ideal candidate is highly detail-oriented, resourceful, and technically savvy, with strong organizational and leadership skills.

What You’ll Do

Operations Management (75%)

• Oversee and streamline studio operations, ensuring efficient workflows and resource allocation.
• Develop, implement, and maintain operational procedures to enhance team productivity.
• Manage internal studio communications, coordinating between design, finance, marketing, HR, and legal teams.
• Serve as the primary point of contact for client inquiries, scheduling, and overall studio coordination.
• Oversee CRM system (Pipedrive) and maintain up-to-date project tracking and documentation.
• Schedule and coordinate client and vendor meetings, ensuring seamless communication.
• Maintain office supplies, handle billing, and oversee general office upkeep.
• Organize and maintain digital and physical filing systems, ensuring accessibility and efficiency.
• Run local errands, such as picking up and returning samples, managing mail, and handling deliveries.
• Support studio leadership in strategic planning and process improvement initiatives.
• Assist with logistics and coordination for showroom displays, events, and internal projects.

Procurement Management (25%)

• Assist with procurement processes, including vendor coordination, order tracking, and installations.
• Input and manage purchase orders and quotes within project management software.
• Research and present alternative product selections to the design team when needed.
• Request and manage quotes from vendors, ensuring accurate pricing, shipping, and lead times.
• Oversee sample coordination, including ordering and returns.
• Maintain internal database of vendors and ensure quality standards are met.
• Manage receiving and warehouse storage for furniture, lighting, and accessories, ensuring accurate inventory tracking.
• Coordinate project installations, including logistics, inventory tracking, and scheduling of cleaning services and client walkthroughs.

What We’re Looking For

• Bachelor’s Degree in business administration, or related field preferred
• At least 4 years in a design studio environment preferred
• At least 8 years of professional project and/or people management experience, preferably in a relevant industry.
• Comfortable managing multiple assignments, multitasking and prioritizing, meeting deadlines, and adapting to shifting priorities
• Able to work both independently and as part of a team
• Excellent oral and written communication and skills
• Proficient in iOS, Microsoft Office and G-Suite
• Familiar with Ivy/Houzz Pro. Studio Designer software a plus
• Overall aptitude to learn new software
• Excellent attention to detail and highly organized
• Confident, efficient, collaborative and is eager to grow with the company

Job Type Hourly Employee, Part-time (20-30 hours per week - potential to become full time salary position)

Perks

• Medical, Dental, and Vision Insurance
• 401K with 4% matching
• Paid Sick Time Off
• Paid Vacation Days
• Paid Holidays
• Cell Phone Reimbursement
• Professional Development Stipend
• Team Events: Birthday lunches, work anniversary lunches, team building outings, team give back volunteering