What are the responsibilities and job description for the Apprentice Service Advisor position at Casey Toyota?
If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring an Apprentice Service Advisor to join our team! We have so many great opportunities!
The Apprentice Service Advisor will work as a service videographer and automotive service advisor trainee.
Automotive Service Advisor Responsibilities:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Job Qualifications:
- Organized and friendly personality
- Time management skills
- Exceptional communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Must be at least 18 years of age
Benefits of being a Casey employee:
- Highly productive shops
- Career advancement opportunities
- Competitive pay
- Clean and professional work environment
- Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
- Ongoing Professional Development
Benefits Offered:
- Medical, Dental, Vision, and Life Insurance
- HSA, FSA, and LPFSA
- Prescription Drug Coverage
- Company paid HealthJoy program
- Telehealth visits
- Medical Bill Review
- Tobacco Cessation programs
- And more!
- Short- and Long-Term Disability
- Legal Resources and Identity Theft Protection Coverage
- Company paid Employee Assistance Program (counseling services)
- Weekly pay
- Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
- 401 (k) Retirement Savings Plan
- Company paid Life Insurance Policy
- Paid vacation time
The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
