What are the responsibilities and job description for the Customer Service Representative position at Cash Express, LLC?
Customer Service Assistant Manager
- Cash Express is hiring at our Grayson location!!!
- Contact Wilma Ward at 606-548-0804 for more info.
Hiring for a full-time Assistant Manager who will support the manager in the daily operations of the branch office, which include customer service, collections, marketing, and general office management duties. Our ideal entry-level candidate will be an outgoing individual with a great attitude and exceptional work ethic, who understands the sense of urgency and will project a strong, positive, customer-friendly atmosphere.
We fully train so there no experience necessary as long as you are trainable and have the drive to work.
Duties & Responsibilities
- Prepare and process personal loan applications and renewals
- Provide excellent customer service while performing all tasks
- Perform collection activities on delinquent accounts
- Perform marketing strategies directed at both current and past customers as well as the general public and may include working community events, distributing flyers, visiting local businesses, and mailing letters
- Interact regularly with the public
Requirements
- Prompt and regular attendance
- A valid state driver’s license, insurance, and reliable transportation to use for work
- Willingness and ability to come in early, work late and work Saturdays
- Strong communication skills
- Strong computer skills with experience using standard applications, e-mail, and internet.
- Ability to operate a variety of other office equipment, including a calculator, copy machine, printer, fax machine, and telephone
- Willingness to follow all state and federal regulations as well as company policies and procedures
- Ability to work inside and outside, drive, walk on uneven ground, and climb stairs
- Ability to multitask, learn quickly & solve problems
Hours & Dress Code
- 40 work week
- Monday – Friday: 8:45-5:30 or until work is completed
- Saturday: 9-2
- Sunday: closed
- Dress code is business casual
- Tennis shoes can be worn any day
Compensation & Benefits
- Exceptional earning potential through monthly bonuses
- Competitive biweekly pay $13-$14 per hour
- Christmas bonus
- Training pay & a great learning experience
- Sick pay (24 hours per year after six months of employment)
- Vacation pay (up to 5 days within the 1st year, 1 week after 1 year, 2 weeks after 2 years)
- Holiday pay
- Medical, vision, dental, life insurance, accident, critical illness, and short-term disability offered
- Opportunity for advancement
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14
